Virtual Research & Scheduling Assistant - Entry Level

Remote, USA Full-time Posted 2025-03-14

Provide exceptional customer service via phone, email, and live chat, addressing client inquiries and resolving issues promptly.
Assist clients with travel bookings, including flights, hotels, car rentals, and special requests.
Maintain accurate records of client preferences, travel plans, and itineraries.
Coordinate scheduling for travel consultations and manage the calendar for the agency.
Process payments, issue invoices, and track client accounts.
Support the agency with administrative tasks such as data entry, filing, and maintaining internal databases.
Research travel destinations, accommodations, and activities to support clients? needs.
Work closely with the travel agents and management to ensure seamless operations.
Previous experience in customer service, administrative roles, or the travel industry preferred.
Strong organizational skills with an ability to manage multiple tasks and deadlines.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with travel booking software is a plus.
Self-motivated, reliable, and capable of working independently in a remote environment.
A passion for travel and helping others plan their perfect getaway.
Flexible remote work schedule, offering work-life balance.
Competitive salary with opportunities for performance-based bonuses.
Paid time off (PTO) and holiday pay.
Access to exclusive travel discounts and perks.
Professional development opportunities and ongoing training.
A supportive and collaborative team culture.