Technical Customer Service ++ Other Open Positions
The Big Picture
Our mission at Geonode.com is to make data accessible for all companies to compete on a global level.
We?re a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at Geonode.com, we?re taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data.
After heavily investing in developing our service and brand, we?re looking for a start performer who shares our vision and wants to take ownership of customer support.
Responsibilities
? Strategize customer service efforts
? Chat and Email support
? Ongoing creation and updating of support articles
? Manage billing, refund, and cancellations on payment platforms
? Reviewing customer feedback
? Tracking key metrics on sales, refunds, and cancellations
? Learn from user tests videos to understand how clients perceive the product
? Proactive team management via ClickUp, Slack, and other tools
? Eventually, help build a team of CS superstars
? Identify and solve solutions
? Helping customers use proxies effectively
? Chat and Email support
Requirements
? Basic to Mid backend programming skills
? IT-related background
? High-level written and verbal English communication skills
? Attention to detail
? Self-motivated
? Problem solver, not a problem creator
? Deep understanding of the internet and technology
? Ability to work independently
? Innovative and creative
? Slack, Google Mail, Google Sheets, etc.
? Ability to learn tools like Zendesk, Intercom, etc.
? Have a mic and webcam for meetings
? Isn?t scared of a process document
? Can work at 10:00 PM ? 06:00 AM UTC
What You Can Expect From Us
? Ongoing training and coaching
? Opportunities for promotions when you?re a star performer
? Flexible holiday schedule
Similar Remote Jobs
Technical Customer Service ++ Other Open Positions
Posted on: 19-11-2024 06:07
Teleperformance Work From Home Customer Service Representative
Posted on: 19-11-2024 06:07
Amazon Careers At Home $25/Hour ? mysmartpros
Posted on: 19-11-2024 06:07
Accounting and Admin Assistant (Work from home)
Posted on: 19-11-2024 06:07
Inbound Energy Customer Care Specialist - Remote
Posted on: 19-11-2024 06:07
Apple Home Advisor Job in the UK
Posted on: 19-11-2024 06:07
Hiring Now: UPS Driver Full-Time Competitive Salary!
Posted on: 19-11-2024 06:07
Hiring Remote Non Licensed Life Insurance Agent
Posted on: 19-11-2024 06:07
Flexible, Work-from-Home, Part or Full-time | Sales
Posted on: 19-11-2024 06:07
Work from Home Data Entry Agent (Part-time)
Posted on: 19-11-2024 06:07
CSR I Operations (DMCS) REMOTE - MUST LIVE WITHIN 1 HOUR OF JACKSONVILLE, FL
Posted on: 09-12-2024 18:33
Disney Jobs At Remote Jobs In USA
Posted on: 16-07-2024 18:39
Guest Experience Manager - Call Center, 3rd Shift
Posted on: 10-09-2024 00:00
New Jersey Travel Technician - Remote | Excellent Benefits
Posted on: 01-10-2024 00:00
Entry Level Financial Analyst | Remote | $65K/yr - $75K/yr
Posted on: 22-11-2024 05:34
Part Time Licensed Insurance Customer Service Associate - Fully Remote
Posted on: 02-01-2025 03:59
Online Chat Support Manager
Posted on: 23-02-2025 00:00
Data Entry Specialist - Work from home (Remote)
Posted on: 27-11-2024 06:07
Virtual Medical Transcriptionist Wichita, KS
Posted on: 29-08-2024 00:00
AmazinCo Work From Home Customer Service Representative Jobs
Posted on: 13-11-2024 04:55