Inbound Energy Customer Care Specialist - Remote
Genie Retail Energy?s Customer Service Department is the heart of our company. By coming to work in our department, you will be among the frontline communicators who listen to customer concerns, answer questions, and find solutions for our customers. Our work is interactive, challenging, and critical to our success. Bring your reliability, positive energy, and confidence to the Genie Retail Energy family which offers growth and opportunity. Salary 15.00 to 16.00 an hour plus commission to start
Our team is seeking professional candidates to work in a remote environment that have the ability to work well both individually and within a team. The top 4 qualifications include being reliable, energetic with a positive attitude, a good listener, and great problem solver The position offers a variety of responsibilities and will challenge you daily:
Duties and Responsibilities: ? Answering phones from customers professionally and responding to customer inquiries and complaints. ? Focus of customer retention. ? Providing customers with the organization?s service standards. ? Identifying, escalating priority issues and reporting to the high-level management. ? Routing inbound calls to the appropriate resources. ? Following up complicated customer calls where required. ? Completing call notes and call reports as necessary and updating them in the CRM. ? Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries. ? Recording details of comments, inquiries, complaints, and actions taken. ? Other duties as assigned.
Requirements: ? High School Diploma/GED ? Bilingual a plus ? Some sales and customer service experience ? Excellent communication skills, including verbal with proper grammar. ? Excellent computer skills. ? Detail-oriented with the ability to multitask. ? Some experience with MS Excel is a plus ? Able to react effectively and calmly in escalated situations
Benefits Program:
? Competitive Wages
? Medical, Dental and Eye insurance available
? Vacation and Sick time
? 401K benefits
Similar Remote Jobs
Inbound Energy Customer Care Specialist - Remote
Posted on: 19-11-2024 06:07
Apple Home Advisor Job in the UK
Posted on: 19-11-2024 06:07
Hiring Now: UPS Driver Full-Time Competitive Salary!
Posted on: 19-11-2024 06:07
Hiring Remote Non Licensed Life Insurance Agent
Posted on: 19-11-2024 06:07
Flexible, Work-from-Home, Part or Full-time | Sales
Posted on: 19-11-2024 06:07
Work from Home Data Entry Agent (Part-time)
Posted on: 19-11-2024 06:07
English / Spanish Language Interpreters ? Remote
Posted on: 19-11-2024 06:07
Hybrid Remote Administrative Assistant - Operations Support
Posted on: 19-11-2024 06:07
Sales Representative in Mental Wellness (Telehealth), Remote
Posted on: 19-11-2024 06:07
Sales Representative (Remote and No Experience Needed)
Posted on: 19-11-2024 06:07
UPS Customer Support Assistant - Remote Work
Posted on: 06-10-2024 00:00
Inside Sales Coordinator Supervisor
Posted on: 04-07-2024 08:16
Flexible Work ? Part Time Sales ? Work from Home | Lee's Summit
Posted on: 20-01-2025 06:21
Part-Time Online English Teacher for Kids (Remote Position)
Posted on: 20-11-2024 13:46
Southwest Airlines Virtual Assistant Remote Jobs - Apply Now
Posted on: 23-01-2025 00:00
Senior Data Scientist (REMOTE)
Posted on: 16-07-2024 18:35
Remote Sales Expert Wanted: Work from Anywhere, Impact Everywhere
Posted on: 28-01-2025 06:22
Online Order Filling Team Associate
Posted on: 20-01-2025 00:00
Remote Customer Service Representative at Chewy – WFH
Posted on: 12-09-2024 00:00
Remote, Work from home
Posted on: 20-08-2024 00:00