Technical Customer Care Specialist - Night Shift - Remote
Description:
? Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products.
? Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
? Resolve customer complaints efficiently and professionally.
? Maintain accurate records of customer interactions, transactions, and feedback.
? Provide valuable feedback on the effectiveness and efficiency of the customer service process.
Requirements: ? Passion for exceptional customer support by going above customer expectations and delighting them. ? Advanced written English proficiency for effective communication. ? Adaptability to work flexible hours. ? Professionalism and composure with stressed or upset customers. ? Strong interpersonal skills and a passion for helping others. ? Minimum of 1-year work experience, preferably in IT. ? Bonus skills: Proficiency in HTML and CSS is a plus. ? Experience in customer-centric roles is advantageous. ? Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.
Benefits:
? Opportunity to work remotely from the comfort of your own space.
? Provision of necessary equipment for remote work.
? Daily self-learning time, with the company covering a percentage of course tuition fees as needed.
? Exposure to licensed and cutting-edge technology tools such as Intercom, ChatGPT, Notion, Jira, Canny and Google Workspace.
? Opportunities for professional growth as we continue to expand.
? Gain valuable insight into the software development process.
? Supplemental health insurance coverage.
Similar Remote Jobs
Technical Customer Care Specialist - Night Shift - Remote
Posted on: 19-02-2025 06:29
Walmart Part Time Remote Data Entry Job? Hiring Now
Posted on: 19-02-2025 06:29
Conduent live Chat Full-Time Remote Job - Hiring Now
Posted on: 19-02-2025 06:29
(80% Remote/20% Travel) Sr. DevOps Engineer with Security Clearance
Posted on: 19-02-2025 06:29
Amazon Part-Time Jobs (Work From Home) - Apply Now
Posted on: 19-02-2025 06:29
Amazon Fulfillment Center Remote Position - Entry Level (USA)
Posted on: 19-02-2025 06:29
Join Our Remote Sales Team: Flexible Schedule, Unlimited Earnings
Posted on: 19-02-2025 06:29
USPS Delivery Driver (Entry Level, Competitive Pay & Benefits)
Posted on: 19-02-2025 06:29
Online Order Filling Team Associate - Work Remote Jobs
Posted on: 19-02-2025 06:29
AI Expert Contributor: Calculus & Analysis (Part-Time, Flexible Schedule)
Posted on: 19-02-2025 06:29
Online English Teacher, work from home, $16 - 20/hr
Posted on: 05-01-2025 17:58
Customer Service Representative, MI - Remote
Posted on: 27-09-2024 00:00
Court Live Transcriptionist (Freelance/Remote & On-site)
Posted on: 23-02-2025 00:00
Bartender (Part-Time) – Moreno Valley
Posted on: 12-09-2024 00:00
Data Entry Clerk Work From Home - Part Time Focus Group Panelists (Up To $750/Week) [15h Left]
Posted on: 05-01-2025 17:59
Fully Virtual Special Education Teacher for North Dakota School District
Posted on: 07-09-2024 00:00
Entry-Level Product Testing Jobs | Fully Remote | No Experience Required | Start from Home
Posted on: 28-01-2025 06:22
Staff iOS Engineer, Client Data and Networking Platform | Airbnb | Remote (United States)
Posted on: 31-01-2025 10:02
Remote Customer Service Rep - Must live in MD - MD HIX10/2
Posted on: 23-11-2024 06:30
Virtual Product Tester (Entry-Level, Flexible Hours)
Posted on: 05-10-2024 00:00