Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Remote, USA Full-time Posted 2025-03-14

Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.

Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5 years of customer service experience preferred. ? Fluency in Spanish is a plus.

Benefits:

Apply for the Job

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Similar Remote Jobs

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Psychics & Tarot Readers - Remote

Remote Customer Care Representative ? Healthcare

Remote Sales Agent - Entry Level

Work From Home Customer Service Assistant

Online Teachers Needed - (Remote) Jobs

American Express Part-Time Data Entry Jobs

Postal Clerk - No Experience Required

Healthcare Account Representative - Inside Sales

Remote Sales & Customer Service Agent

Apple Customer Service: Remote Assistance

Evs is hiring: Junior Account Manager - Entry Level in East Irvine

Disney Data Entry Jobs @Remote-Career

Sales Professional. Remote Position. Flexible Hours.

Data Web Application Developer ( Python , Dash or Streamlit ) - Remote

High Paying Customer Service Jobs [Apply Now] – Worcester

CNA - Day, Evening & Night Shift

Behavioral Intake Counselor - Nationwide Remote

District Support Pharmacist-Full Time

Work From Anywhere as a Remote Sales Leader - Flexible Hours