Mid-Level Application Support Specialist (with Chat Support)
Employer Industry: Federal Technical Support Services
- Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive total rewards package, including medical, dental, and vision insurance
- Paid parental leave and immediate vesting in the 401(k)
- Earned bonuses and awards, along with professional training reimbursement
- Supportive and collaborative work environment
- Flexible work arrangements with a fully remote position
- What to Expect (Job Responsibilities):
- Enhance and develop a comprehensive knowledge base for client-owned applications
- Design and deliver engaging training programs for staff on Salesforce and Amazon Connect functionalities
- Provide expert-level support for Tier 1 and Tier 2 incidents involving relevant applications
- Serve as an escalation point for common application issues and prioritize issues appropriately
- Utilize chat and soft phone features to assist customers with inquiries regarding agency mission systems
- What is Required (Qualifications):
- Minimum of 2 years of relevant work experience with Salesforce and/or Amazon Connect
- Demonstrated experience in developing knowledge articles and creating staff training
- Proven skills in delivering exceptional customer service
- Proficient technical skills with Salesforce, Amazon Connect, and web-based applications
- Exceptional interpersonal and communication skills
- How to Stand Out (Preferred Qualifications):
- Prior experience in a technical support environment, specifically Tier 1 and Tier 2
- Superior organizational skills with the ability to manage multiple projects/tasks
#FederalSupport #TechnicalSupport #RemoteWork #CareerGrowth #DiversityInHiring
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Similar Remote Jobs
Mid-Level Application Support Specialist (with Chat Support)
Posted on: 15-12-2024 15:02
Independent Travel Agents - Flexible Remote Role
Posted on: 15-12-2024 15:02
Remote Chat Operator ? No Experience Required
Posted on: 15-12-2024 15:02
Customer Service Representative (Remote Jobs) at Delta
Posted on: 15-12-2024 15:02
Law Enforcement and Legal Transcriber - Freelance
Posted on: 15-12-2024 15:02
Online Jobs for Teens: Opportunities and Benefits
Posted on: 15-12-2024 15:02
Coca Cola: Especialista TI de Soporte Administrativo
Posted on: 15-12-2024 15:02
Entry Level Remote Appointment Setting Jobs Available
Posted on: 15-12-2024 15:02
Junior Tech Support Specialist (24/7 live-chat Team)
Posted on: 15-12-2024 15:02
Delta Airlines Remote Jobs ? Entry Level
Posted on: 15-12-2024 15:02
Southwest Airlines Junior Flight Attendant Training and Benefits
Posted on: 12-09-2024 00:00
Airlines Passenger Service Agent
Posted on: 11-07-2024 07:46
Remote Live Chat Specialist (Entry Level)
Posted on: 19-08-2024 00:00
Amazon Advertising Manager (PPC/DSP)
Posted on: 16-07-2024 18:38
Yelp is hiring: Partner Account Executive (Digital Advertising Sales), Remote US
Posted on: 11-01-2025 15:34
Southwest Airlines Work From Home (Full Time Jobs, Remote) $32/Hour
Posted on: 31-01-2025 10:01
Walmart Job Application Online Form $25/Hour
Posted on: 02-12-2024 03:11
Account Manager, Customer-Mid Market - Structural
Posted on: 20-01-2025 00:00
Walgreens Remote (Work From Home) Data Entry Jobs ? Entry Level
Posted on: 16-07-2024 19:08
Operations Coordinator- REMOTE
Posted on: 11-07-2024 07:46