Mid-Level Application Support Specialist (with Chat Support)
Employer Industry: Federal Technical Support Services
- Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive total rewards package, including medical, dental, and vision insurance
- Paid parental leave and immediate vesting in the 401(k)
- Earned bonuses and awards, along with professional training reimbursement
- Supportive and collaborative work environment
- Flexible work arrangements with a fully remote position
- What to Expect (Job Responsibilities):
- Enhance and develop a comprehensive knowledge base for client-owned applications
- Design and deliver engaging training programs for staff on Salesforce and Amazon Connect functionalities
- Provide expert-level support for Tier 1 and Tier 2 incidents involving relevant applications
- Serve as an escalation point for common application issues and prioritize issues appropriately
- Utilize chat and soft phone features to assist customers with inquiries regarding agency mission systems
- What is Required (Qualifications):
- Minimum of 2 years of relevant work experience with Salesforce and/or Amazon Connect
- Demonstrated experience in developing knowledge articles and creating staff training
- Proven skills in delivering exceptional customer service
- Proficient technical skills with Salesforce, Amazon Connect, and web-based applications
- Exceptional interpersonal and communication skills
- How to Stand Out (Preferred Qualifications):
- Prior experience in a technical support environment, specifically Tier 1 and Tier 2
- Superior organizational skills with the ability to manage multiple projects/tasks
#FederalSupport #TechnicalSupport #RemoteWork #CareerGrowth #DiversityInHiring
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Similar Remote Jobs
Mid-Level Application Support Specialist (with Chat Support)
Posted on: 15-12-2024 15:02
Independent Travel Agents - Flexible Remote Role
Posted on: 15-12-2024 15:02
Remote Chat Operator ? No Experience Required
Posted on: 15-12-2024 15:02
Customer Service Representative (Remote Jobs) at Delta
Posted on: 15-12-2024 15:02
Law Enforcement and Legal Transcriber - Freelance
Posted on: 15-12-2024 15:02
Online Jobs for Teens: Opportunities and Benefits
Posted on: 15-12-2024 15:02
Coca Cola: Especialista TI de Soporte Administrativo
Posted on: 15-12-2024 15:02
Entry Level Remote Appointment Setting Jobs Available
Posted on: 15-12-2024 15:02
Junior Tech Support Specialist (24/7 live-chat Team)
Posted on: 15-12-2024 15:02
Delta Airlines Remote Jobs ? Entry Level
Posted on: 15-12-2024 15:02
American Express Remote Jobs Virtual Customer Care ? Part-Time
Posted on: 01-07-2024 16:50
Part Time Remote Data Entry Job at Amazon
Posted on: 20-01-2025 00:00
College Student - eCommerce
Posted on: 26-09-2024 00:00
Special Education Compliance Specialist
Posted on: 31-01-2025 10:02
Manager Assistant (Chief-of-Staff) for the Finance & GSM Technology Organization
Posted on: 05-10-2024 00:00
Food Production Supervisor
Posted on: 08-01-2025 08:06
Aetna Part Time Remote Jobs (Store Associate)
Posted on: 29-08-2024 00:00
Healthcare Digital Mailroom Specialist ? Remote/Entry Level
Posted on: 20-01-2025 00:00
Amazon Listing Creation Specialist (Remote)
Posted on: 16-07-2024 18:53
Airline Pilot Delta
Posted on: 13-09-2024 00:00