Junior Tech Support Specialist (24/7 live-chat Team)
Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients? mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
We?re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working hours: 5 days shift (Mon - Fri): 11 am - 7 pm EST.
Primary Responsibilities
? Understanding our banking software and apps in-depth
? Coordinating with software technicians, technical support, and developers as needed
? Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
? Handling technical processes and the ability to explain such processes to less-technical people
Requirements
? Excellent written and spoken English
? Ability to establish good working relationship with customers
? Solid troubleshooting ability
? Ability to learn technical skills quickly
? In-depth learning and understanding of our mobile and online banking products
? Coordination with developers to investigate and diagnose issues
? Ability to manage a dynamic work load with many concurrent tasks
? Managing, monitoring, and improving the quality of the tech support process
As Plus
? Experience in banking live-chat would be a huge asset
? Experience in technical support
? Experience with a Dialogflow
? Experience with various mobile phone platforms, especially iOS and Android
? Project management experience
? Working directly with US-based customer
? Knowledge of US banking system
Our Benefits
? Fully remote work
? Long-term employment
? Competitive salary
? Community of practice, regular knowledge sharing among colleagues
? Internet compensation (50$ per month)
? Friendly and easy-going international team and colleagues.
Similar Remote Jobs
Junior Tech Support Specialist (24/7 live-chat Team)
Posted on: 15-12-2024 15:02
Delta Airlines Remote Jobs ? Entry Level
Posted on: 15-12-2024 15:02
Order Entry Pharmacy Technician- Rotating Shifts (Remote)
Posted on: 15-12-2024 15:02
Remote Travel Marketing and Booking Entry Level
Posted on: 15-12-2024 15:02
Online Jobs for Teens: Opportunities and Benefits
Posted on: 15-12-2024 15:02
Remote Sales Agent Needed: Earn From Anywhere
Posted on: 15-12-2024 15:02
Customer Interaction Specialist ? Live Chat (Remote)
Posted on: 15-12-2024 15:02
Customer Interaction Specialist - Live Chat (Remote)
Posted on: 15-12-2024 15:02
Customer Service Representative At Aetna ? Part-Time
Posted on: 15-12-2024 15:02
Customs Brokerage Rep lll *Remote* M-F 8am-4:30pm
Posted on: 15-12-2024 15:02
(Remote Jobs No Experience) Amazon Customer Service Jobs ? Apply Now
Posted on: 02-07-2024 01:32
Amazon Product Reviewer Jobs (Work From Home) $27/H
Posted on: 27-11-2024 06:07
Call Center Insurance Rep
Posted on: 25-08-2024 00:00
Postal Distribution Assistant
Posted on: 02-10-2024 00:00
Delta Airlines Data Entry Jobs (Part Time Remote Jobs) - Hiring Now
Posted on: 02-08-2024 17:49
Remote Live Chat Representative Jobs | Work from Home | Part-Time | Earn $20-$25/hr
Posted on: 28-10-2024 09:49
Amazon Warehouse Worker/Stocker (FT/PT) ? Fayetteville, NC -id-5112
Posted on: 31-01-2025 10:00
Customer Support Representative (Remote)
Posted on: 02-02-2025 00:00
Remote District Sales Manager - Vapor Intrusion Technologies
Posted on: 07-10-2024 00:00
Entry Level Data Entry Work From Home Clerks
Posted on: 22-09-2024 00:00