Healthcare Customer Service ( HRA- Population)
Job Title: Healthcare Customer Service ( HRA- Population)
Job Duration: 4 Months Contract ( Possible Extension )
Schedule: Monday - Friday, 8:00 AM - 5:00 PM (CST/EST)
Location: Remote
Pay Rate:- $ 17 / hr On W2
Duration: 4-6 month
Job Responsibilities
The Medicare Population Health HRA Care Navigator will:
?Conduct telephonic outreach to Cigna Healthcare Medicare customers to complete health screenings.
?Educate customers on plan benefits and address gaps in care.
?Coordinate with internal teams to ensure timely hand-off to appropriate care teams.
?Document all interactions for regulatory review.
?Assist with scheduling medical appointments and connecting customers to case management and community resources.
?Escalate customer concerns or issues appropriately.
Required Skills & Qualifications
?Strong written and verbal communication skills with an empathetic attitude.
?Proficiency in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups.
?Ability to handle multiple tasks, set priorities, and develop action plans with attention to detail.
?Knowledge of healthcare and regulatory requirements with an emphasis on Medicare.
?Experience in managed care, health services, or population management is preferred.
Education:
?High school diploma required; college degree preferred.
Experience:
?1+ years in managed care or a related healthcare field.
?1+ years involving telephone contact and process management preferred.
Similar Remote Jobs
Healthcare Customer Service ( HRA- Population)
Posted on: 16-11-2024 00:00
Amazon Customer Service Representative (Fully Remote)
Posted on: 16-11-2024 00:00
Sales/Customer support for Airbnb Cleaning operation
Posted on: 16-11-2024 00:00
Patient Access Scheduling Representative - Remote
Posted on: 16-11-2024 00:00
SSIS Package Developer - Entry Level
Posted on: 16-11-2024 00:00
Customer Service Advisor Work From Home
Posted on: 16-11-2024 00:00
.NET Core Developer (Remote From Anywhere)
Posted on: 16-11-2024 00:00
Customer Service Agent - Water Utilities
Posted on: 16-11-2024 00:00
User Experience Specialist (Remote From Anywhere)
Posted on: 16-11-2024 00:00
Social Media Assistant Manager - Freelance
Posted on: 16-11-2024 00:00
American Express Data Entry Remote Jobs
Posted on: 31-07-2024 19:12
Delivery Driver - Part Time
Posted on: 24-09-2024 00:00
Managing Director Procurement Operations (Remote)
Posted on: 07-11-2024 05:43
Customer Service Representative Flexible Hours
Posted on: 16-11-2024 19:13
Remote --- Automotive Sales & Service Representative
Posted on: 30-07-2024 02:02
Information Technology Jr. Project Manager / Information Security Analyst
Posted on: 31-01-2025 10:01
Travel Coordinator Entry-Level (WFH)
Posted on: 11-09-2024 00:00
QuickBooks Accountant and Bookkeeper
Posted on: 16-07-2024 18:45
Molecular Imaging and Theranostic Liaison - Remote
Posted on: 19-02-2025 06:29
Amazon Delivery Driver
Posted on: 26-09-2024 00:00