Healthcare Call Center Representative(100% Remote)
Essential Responsibilities:
? Answer incoming phone lines...
? Follow guidelines dictated in quality program for each call.
? Ensure security procedure are met in every interaction
? Utilize DE & all applicable systems to procure needed program details to answer the caller?s questions in accordance with program guidelines.
? Ensure correct information is communicated in each interaction.
? Maintain call talk times while applying all file facts
? Following details of required call scripts
? Process incoming Level 1 docs
? Maintain quality performance in processing
? Ensure all processing and call goals are met
Non-Essential Responsibilities:
? Performs other functions as assigned
? Follow processing guidelines as
Knowledge, Skills and Abilities:
? Ability to demonstrate customer service skills.
? Ability to use and decipher file details
? Ability to us de-escalation techniques on calls
? Ability to pay attention to detail while on calls or processing files.
? Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
? Ability to demonstrate good keyboard skills.
? Ability to maintain patient confidentiality.
? Ability to work independently, under pressure and within, restricted timeframes.
? Ability to adapt and thrive in a changing environment.
? Ability to manage time effectively.
? Ability to demonstrate a strong knowledge of customer service principles and practices.
Work Conditions and Physical Demands:
? Primarily sedentary work in a general office environment.
? Ability to communicate and exchange information
? Ability to comprehend and interpret documents and data
? Requires manual dexterity to use computer, telephone and double monitors
? May be required to work extended hours based on special business needs.
Minimum Education:
? High School Diploma or GED required
? Additional education is preferred
Minimum Work Experience
? 2+ year of call center experience
? Demonstrate customer service skills is required
? Able to function between two departments incoming calls
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