Customer Service Representative - Debit Card - Part Time
Description:
? Manage large amounts of inbound calls in a timely manner
? Follow communication 'scripts' when handling different topics
? Identify customers' needs, clarify information, research and provide solutions and/or alternatives
? Access company and client resources provided to accurately handle the call
? Seize opportunities to upsell products when they arise
? Skillfully change from one task to another without loss of efficiency or composure
? Be available at your desk, maintaining punctuality and attendance at all scheduled times
? Remain positive and professional in all customer interactions
? Flexibility to cross train as requested
Requirements: ? Previous 1 year customer service or customer support experience preferred ? Previous 1 year call center or office background experience a plus ? Basic computer skills ? Quick learner and able to work independently ? Type 35 words per minute accurately ? Strong phone and verbal communication skills along with active listening ? Must be 18 years of age ? A background check applicable with state and federal laws will be required
Benefits:
? Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
? Paid Training - typically 3 days in length from 9:00am-6:00pm (EST)
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