Customer Service Rep 2 (remote) Las Vegas, NV
Employer Industry: Government Services
Why Consider This Job Opportunity...
? Salary up to $17.20 per hour, with additional Health and Welfare compensation of $4.57 per hour for cleared employees
? Full coverage of employee-only medical, dental, and vision premiums for those working 40 hours per week
? Opportunity to work remotely from home
? Engage in a structured and professional environment with training support
? Chance to assist customers in critical loan operations, making a significant impact on client satisfaction
? Must live within a 75-mile radius of an SBA badging facility in Las Vegas, NV for security clearance purposes
What To Expect (Job Responsibilities)
? Provide exceptional customer service in all interactions
? Handle customer inquiries through phone and email while maintaining quality metrics
? Participate in training sessions and apply knowledge to enhance service delivery
? Use data analytics to identify call trends and report findings
? Escalate critical issues to supervisors or management as necessary
What Is Required (Qualifications)
? High School diploma or GED
? Minimum of 1 year of contact center or related customer service experience
? At least 6 months of computer experience in a business environment
? Must be able to obtain and maintain a Public Trust Security Clearance
? Must be a US Citizen
How To Stand Out (Preferred Qualifications)
? Bilingual in Spanish
? Bachelor's degree
? Prior experience supporting the Small Business Administration
#GovernmentServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
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