Live Chat Representative
Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.
Key Responsibilities...
? Engage with customers through live chat to promptly address questions, concerns, and issues.
? Resolve customer inquiries by providing accurate information about products, services, or account details.
? Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed.
? Track and document customer interactions, updates, and resolutions in the company?s CRM or ticketing system.
? Collaborate with other customer support teams to improve the overall customer experience.
? Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience.
? Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.
Requirements: ? Strong written communication skills with excellent grammar and spelling. ? Problem-solving abilities and comfort with troubleshooting. ? Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously. ? Experience in customer service or a similar support role is preferred. ? Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.
Job Type: Full-time / Part-time / Remote
Similar Remote Jobs
Live Chat Representative
Posted on: 06-11-2024 04:54
Remote Operations Coordinator
Posted on: 06-11-2024 04:54
Personal Travel Assistant-Remote
Posted on: 06-11-2024 04:54
Assistant entry level
Posted on: 06-11-2024 04:54
Retail Beverage Merchandiser
Posted on: 06-11-2024 04:54
Maui Beverage Merchandiser
Posted on: 06-11-2024 04:54
Store Service Coordinator
Posted on: 06-11-2024 04:54
Stock Control Associate
Posted on: 06-11-2024 04:54
Shopify Theme Develope
Posted on: 06-11-2024 04:54
Data Entry Representative
Posted on: 06-11-2024 04:54
Data Entry - Virtual
Posted on: 27-09-2024 00:00
chewy Live Chat (Remote Jobs - Part Time) - Career Opportunities Now
Posted on: 11-08-2024 00:00
1099 Contractor Work from Home Customer Service Rep
Posted on: 31-01-2025 10:03
Product Design Engineer, Data Center Engineering
Posted on: 03-10-2024 00:00
Remote Data Science Jobs
Posted on: 31-01-2025 09:57
Paraprofessional - Full Time
Posted on: 02-02-2025 00:00
Spring Intern, Tax Form Data Entry and Filing
Posted on: 04-02-2025 19:20
Healthcare Services Concept Specialist
Posted on: 31-01-2025 09:58
American Express Part-Time Customer Support Jobs @Remote
Posted on: 19-11-2024 06:07
Pharmacy Support Technician (Experience Required) ? Remote Call Center Rep
Posted on: 08-01-2025 08:06