Live Chat Representative
Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.
Key Responsibilities...
? Engage with customers through live chat to promptly address questions, concerns, and issues.
? Resolve customer inquiries by providing accurate information about products, services, or account details.
? Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed.
? Track and document customer interactions, updates, and resolutions in the company?s CRM or ticketing system.
? Collaborate with other customer support teams to improve the overall customer experience.
? Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience.
? Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.
Requirements: ? Strong written communication skills with excellent grammar and spelling. ? Problem-solving abilities and comfort with troubleshooting. ? Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously. ? Experience in customer service or a similar support role is preferred. ? Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.
Job Type: Full-time / Part-time / Remote
Similar Remote Jobs
Live Chat Representative
Posted on: 06-11-2024 04:54
Remote Operations Coordinator
Posted on: 06-11-2024 04:54
Personal Travel Assistant-Remote
Posted on: 06-11-2024 04:54
Assistant entry level
Posted on: 06-11-2024 04:54
Retail Beverage Merchandiser
Posted on: 06-11-2024 04:54
Maui Beverage Merchandiser
Posted on: 06-11-2024 04:54
Store Service Coordinator
Posted on: 06-11-2024 04:54
Stock Control Associate
Posted on: 06-11-2024 04:54
Shopify Theme Develope
Posted on: 06-11-2024 04:54
Data Entry Representative
Posted on: 06-11-2024 04:54
Senior Director of Cybersecurity
Posted on: 19-07-2024 07:10
Quality Analyst / Content Moderator
Posted on: 15-10-2024 08:31
Remote Customer Service Representative – Walmart Online
Posted on: 12-09-2024 00:00
Data Entry Clerk Remote Work From Home Part Time Jobs Near Me
Posted on: 22-08-2024 00:00
Corporate Equipment Engineering Manager
Posted on: 31-01-2025 09:58
Analyst Case Management Specialist (REMOTE) ? At Cvs health
Posted on: 16-09-2024 00:00
High Paying Customer Service Executive [Apply Now] – Pomona
Posted on: 12-09-2024 00:00
American Express Data Entry Remote Jobs (Join Our Team Today)
Posted on: 22-10-2024 05:28
Web Engineer, DLS Foundation
Posted on: 05-07-2024 05:50
Professional Data Entry Keyer
Posted on: 24-09-2024 00:00