Customer Service And Sales Support Representative
AO Globe Life is looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities
? Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. Identify opportunities to upsell or cross-sell products and services when appropriate.
? Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. Provide accurate information about products, services, policies, and procedures. Staying informed about company updates, product changes, and service enhancements.
? Track interactions- Record customers interactions in internal systems for cross-functional awareness and relationship development. Process orders, forms, applications, and requests as required.
? Problem Solving - resolve customer complaints, issues, or concerns in a timely and effective manner. Collaborate with other departments to ensure customer satisfaction and problem resolution.
Requirements
? 1-2 years proven experience in supporting client success
? Excellent written and verbal communication skills
? Ability to address complaints and issues with effective solutions and a positive attitude
? Passion for delighting customers with above and beyond service
? Excellent time-management and prioritization skills
? Familiarity with Zoom
? Must have insurance license
Start your career with AO Globe life today.
Powered by JazzHR
Similar Remote Jobs
Customer Service And Sales Support Representative
Posted on: 06-02-2025 00:00
Metrolift Bus Drivers (No CDL Required)
Posted on: 06-02-2025 00:00
Job At Home CVS Pharmacy $27/Hour
Posted on: 06-02-2025 00:00
Amazon Product Tester in united states
Posted on: 06-02-2025 00:00
Licensed Insurance Producer - Experienced P&C
Posted on: 06-02-2025 00:00
Walmart Remote Jobs (Data Entry) $30/Hour
Posted on: 06-02-2025 00:00
Data Analyst (Staff Accountant) - Remote
Posted on: 06-02-2025 00:00
Virtual~Hotel & Resort Booking Assistant/Entry Level
Posted on: 06-02-2025 00:00
Remote Sales Representatice - Naperville, IL
Posted on: 06-02-2025 00:00
College Student - Social Media Management
Posted on: 06-02-2025 00:00
Data Entry Clerk Night Shift
Posted on: 08-12-2024 17:20
Digital Marketing Specialist-Entry Level (Remote)
Posted on: 27-09-2024 00:00
Freelance PR Account Coordinator
Posted on: 01-10-2024 00:00
Information Technology Support Analyst
Posted on: 05-02-2025 00:00
Remote Customer Service Representative
Posted on: 16-07-2024 18:36
Learning & Evaluation Analyst
Posted on: 08-10-2024 00:00
Coding Quality Analyst - National Remote
Posted on: 13-08-2024 00:00
Certified Epic Willow IP Analyst (100% Remote)
Posted on: 24-01-2025 00:00
Mid-Level IT Technician (Remote)
Posted on: 16-09-2024 00:00
Flexible Delivery Specialist
Posted on: 07-10-2024 00:00