Client Services Representative (Work From Home)
As a Client Service Representative, you will be responsible for assisting clients with various inquiries. Building relationships with our valued clients will be your top priority.
Key Responsibilities...
Manage the servicing of the existing clients, including handling customer servicing inquiries and dealing with escalated payment issues
Ensuring the timely collection of statements and other documentation necessary for servicing
Follow all changing guidelines within the servicing process and applicable policies due to changes in requirements or recommendations by CFPB, FRB and other regulatory agencies
Determine the reason for cancellation and best course of action to assist in retention
Increase contact rate effectiveness
Responsible for managing high volume of phone calls for a large customer base
Extensive knowledge of the firm's product offerings
Qualifications:
The ideal candidate should demonstrate the ability to determine the best course of action for a client inquiries. Client Service Representatives must be able to work efficiently and with other departments to ensure client inquiries are handled in a timely manner. Must be able to multitask and be very organized juggling multiple tasks at one time.
Customer Service skills (verbal & written)
Familiarity with debt settlement products
Empathetic
A history of meeting performance targets
Team Player
Maintaining a positive attitude
Professionalism
Excellent time management and prioritization skills
Superior organizational skills
Job Type: Full-time with Hourly Payouts
Benefits:
Paid time off
Schedule:
8 hour shift
Monday to Friday
Experience:
Customer Service: 1 year (Required
Similar Remote Jobs
Client Services Representative (Work From Home)
Posted on: 23-09-2024 00:00
(Online Remote jobs) Apple At-Home Advisor
Posted on: 23-09-2024 00:00
Home-Based Product Review Writer (No Experience)
Posted on: 23-09-2024 00:00
(Remote) Sr. IT Healthcare Project Manager-
Posted on: 23-09-2024 00:00
of Customer Service ( Remote )
Posted on: 23-09-2024 00:00
Customer Service ( Remote work )
Posted on: 23-09-2024 00:00
Office Assistant - Work From Home
Posted on: 23-09-2024 00:00
Director of Sales (Remote) ? 4374
Posted on: 23-09-2024 00:00
Amazon Customer Service Representative (Remote Position)
Posted on: 23-09-2024 00:00
Anytime, Anywhere - Part Time/Full Time
Posted on: 23-09-2024 00:00
Email and Ticket Support - Remote Back Office - Earn up to $18/hour - PAID WEEKLY
Posted on: 07-11-2024 05:43
Remote Intervention Specialist for Middle School
Posted on: 19-12-2024 18:04
Part-Time Delta Airlines Data Entry Remote Jobs: Earn $25/Hour
Posted on: 02-08-2024 17:48
Customer Service Specialist - Remote
Posted on: 17-09-2024 00:00
Virtual Network Service Senior Product Manager
Posted on: 03-12-2024 06:00
Dutch Customer Service for one of the Big Five IT companies!
Posted on: 13-12-2024 17:47
Enrollment Specialist (Commission-Only, Part time, Fully Remote)
Posted on: 31-01-2025 10:00
Remote Service Desk Analyst or IT Technical Support Analyst
Posted on: 21-11-2024 08:14
Remote Entry Level Sales & Leadership Growth
Posted on: 22-11-2024 05:34
American Express Customer Service Representative ? (Work At Home)
Posted on: 22-11-2024 05:34