Chat Support Associate
Description:
? The Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform.
? Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
? The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform.
? Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred.
Requirements: ? 1 year of relevant, customer facing work experience ? 2 Year Associates Degree or 4 Year College Degree ? Excellent written and verbal communication skills ? Experience in chat support preferred ? Patience and compassion when handling difficult situations ? Ability to adapt quickly and manage many concurrent responsibilities ? A strong desire to learn and help our customers succeed ? A positive attitude and one-for-all team mentality and excellent collaboration skills ? Tech/start-up work experience is a plus but not required
Benefits:
? 100% remote within the USA
? Medical, Dental, and Vision Insurance
? Automatic 401k contribution
? Employee referral program
? At home office set up
? Bi-annual company retreats
? Open vacation policy
? Equity
? Monthly team events
Similar Remote Jobs
Chat Support Associate
Posted on: 24-01-2025 04:50
Online Customer Service Representative
Posted on: 24-01-2025 04:50
DSHS BHA Medical Transcriptionist 2
Posted on: 24-01-2025 04:50
Non CDL GYA
Posted on: 24-01-2025 04:50
[Amazon Customer Service] Fully Remote Jobs ? Immediate Openings
Posted on: 24-01-2025 04:50
American Express Virtual Assistant Job $31/H ? (Apply Now)
Posted on: 24-01-2025 04:50
Customer Service Representative for Disney Dining
Posted on: 24-01-2025 04:50
Entry-Level Sales Manager- Work Remotely with Flexibility
Posted on: 24-01-2025 04:50
Content Editor and Proofreader for Personal Finance Book for Teens
Posted on: 24-01-2025 04:50
Customer Service Representative (Remote) at Apple Inc.
Posted on: 24-01-2025 04:50
Customer Support Specialist - Samsung team
Posted on: 31-01-2025 09:59
Software Engineer (API, DevOps, Customer Support, UI, Data Teams) - Hybrid/Remote
Posted on: 08-10-2024 00:00
Work from Home Customer Service - Phone & Email Support
Posted on: 20-01-2025 00:00
Reclaim Technician - $18-19.50
Posted on: 16-07-2024 19:07
Remote Customer Service Representative
Posted on: 28-11-2024 04:54
Remote Opportunities at FlexiWorks: Flexible Jobs from Home Available
Posted on: 29-08-2024 00:00
Manager - Tech Finance FP&A
Posted on: 23-09-2024 00:00
Data assistant remote
Posted on: 04-11-2024 05:37
Product Operations Analyst, World Wide Revenue Operations
Posted on: 17-09-2024 00:00
Remote Customer Service Call Center Agent
Posted on: 16-07-2024 18:50