Entry Level Customer Service Representative
Description:
? Provide outstanding customer support through various channels.
? Assist customers with inquiries regarding products and services, ensuring accurate information is communicated.
? Handle customer complaints and resolve issues in a timely manner while maintaining professionalism.
? Perform data entry tasks to update customer records and track interactions in our database.
? Maintain knowledge of company policies, procedures, and product offerings to effectively assist customers.
? Demonstrate excellent etiquette while communicating with customers to create a positive experience.
? Collaborate with team members to improve processes and enhance overall customer satisfaction.
Requirements: ? Previous experience in customer service or call center environment is preferred. ? Proficiency in English, both written and verbal, is essential for effective communication. ? Strong office skills including data entry and familiarity with computer systems. ? Ability to type efficiently while managing multiple tasks simultaneously. ? Excellent interpersonal skills with the ability to communicate clearly and empathetically with customers. ? A proactive attitude towards problem-solving and the ability to work independently as well as part of a team.
Benefits:
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