Call Center Agent Customer Technical Support
About the position
The Call Center Agent for Customer Technical Support at Total Tech Solutions, Inc. is responsible for providing customer and technical support for display products such as TVs and monitors. This role involves assisting customers in the US and Canada through various communication channels including phone, email, and live chat. The position requires effective communication skills and a basic understanding of computer systems, with a focus on resolving customer inquiries and issues efficiently.
Responsibilities
? Provide customer and technical support for display products through incoming calls and internet requests.
,
? Issue Return Material Authorization (RMA) to customers.
,
? Gather and resolve Voice of Customer (VOC) feedback.
Requirements
? Fluent in English with good oral and written communication skills.
,
? Understanding of computer systems and components (both PC and Mac) is a plus.
,
? Ability to manage time and work both independently and as part of a team.
,
? Some experience in customer/tech support or sales/repair service is preferred.
Nice-to-haves
? A+ Certification or equivalent knowledge preferred, but not required.
Benefits
? Dental insurance
,
? Health insurance
,
? Paid time off
,
? Vision insurance
Similar Remote Jobs
Call Center Agent Customer Technical Support
Posted on: 23-02-2025 00:00
Senior Director - Sales, Commerce Platform
Posted on: 23-02-2025 00:00
Executive Assistant, Global Procurement Operations (GPO)
Posted on: 23-02-2025 00:00
Apple Remote Jobs (Data Entry) $25/Hour
Posted on: 23-02-2025 00:00
Category Manager - Fashion/ E-commerce Services
Posted on: 23-02-2025 00:00
Entry Level - Scheduling Assistant (Remote)
Posted on: 23-02-2025 00:00
Ohio: Work From Home: Intervention Specialist
Posted on: 23-02-2025 00:00
Court Live Transcriptionist (Freelance/Remote & On-site)
Posted on: 23-02-2025 00:00
Part-Time Position - Customer Service Representative
Posted on: 23-02-2025 00:00
Work From Home- Assistant to Travel
Posted on: 23-02-2025 00:00
Remote- Call Center Scheduler, Access Point
Posted on: 19-12-2024 18:04
Business Change Management Manager (Remote)
Posted on: 16-07-2024 18:58
Entry-Level Data Entry Specialist with Customer Service Focus
Posted on: 04-09-2024 00:00
Amazon Work From Home Data Entry Jobs ? No Experience Needed
Posted on: 13-09-2024 00:00
B2B Marketing Director, Kelly Education
Posted on: 16-07-2024 18:56
Sr Analyst-Revenue Management & Analytics Anaheim, CA, USA
Posted on: 09-11-2024 04:38
Virtual School Program Director - Remote | WFH
Posted on: 16-07-2024 18:40
Apple Support College Program At Home Advisor
Posted on: 08-01-2025 08:06
Exciting Remote Healthcare Jobs Available ? Join Our Growing Team!
Posted on: 23-02-2025 00:00
Disney Data Entry Jobs (Remote-Career) ? Work From Home Job
Posted on: 16-07-2024 18:47