Call Center Agent Customer Technical Support
About the position
The Call Center Agent for Customer Technical Support at Total Tech Solutions, Inc. is responsible for providing customer and technical support for display products such as TVs and monitors. This role involves assisting customers in the US and Canada through various communication channels including phone, email, and live chat. The position requires effective communication skills and a basic understanding of computer systems, with a focus on resolving customer inquiries and issues efficiently.
Responsibilities
? Provide customer and technical support for display products through incoming calls and internet requests.
,
? Issue Return Material Authorization (RMA) to customers.
,
? Gather and resolve Voice of Customer (VOC) feedback.
Requirements
? Fluent in English with good oral and written communication skills.
,
? Understanding of computer systems and components (both PC and Mac) is a plus.
,
? Ability to manage time and work both independently and as part of a team.
,
? Some experience in customer/tech support or sales/repair service is preferred.
Nice-to-haves
? A+ Certification or equivalent knowledge preferred, but not required.
Benefits
? Dental insurance
,
? Health insurance
,
? Paid time off
,
? Vision insurance
Similar Remote Jobs
Call Center Agent Customer Technical Support
Posted on: 23-02-2025 00:00
Senior Director - Sales, Commerce Platform
Posted on: 23-02-2025 00:00
Executive Assistant, Global Procurement Operations (GPO)
Posted on: 23-02-2025 00:00
Apple Remote Jobs (Data Entry) $25/Hour
Posted on: 23-02-2025 00:00
Category Manager - Fashion/ E-commerce Services
Posted on: 23-02-2025 00:00
Entry Level - Scheduling Assistant (Remote)
Posted on: 23-02-2025 00:00
Ohio: Work From Home: Intervention Specialist
Posted on: 23-02-2025 00:00
Court Live Transcriptionist (Freelance/Remote & On-site)
Posted on: 23-02-2025 00:00
Part-Time Position - Customer Service Representative
Posted on: 23-02-2025 00:00
Work From Home- Assistant to Travel
Posted on: 23-02-2025 00:00
[Entry Level/No Experience] Yelp Data Entry Specialist (Remote) - WFH
Posted on: 01-07-2024 16:53
Behavioral Health Care Advocate - Case Management - Remote
Posted on: 13-12-2024 17:48
Customer Service/Sales Agent
Posted on: 24-09-2024 00:00
Distinguished Solutions Engineer (REMOTE)
Posted on: 31-07-2024 19:12
Remote Customer Service Agent - Entry Level (Paid Training)
Posted on: 05-02-2025 00:00
Disney Remote Data Entry Careers - No Experience
Posted on: 16-07-2024 18:37
AWS Data Engineer ? Durham, NC or Westlake, TX ? Onsite/Hybrid 2-3?
Posted on: 08-12-2024 17:20
Math Educator - Flexible Hours
Posted on: 17-02-2025 05:59
F/P Time Typing Data Entry - Work From Home Customer Service Representative
Posted on: 06-10-2024 00:00
Director, ESG Reporting
Posted on: 11-12-2024 17:45