Transportation Representative, Transportation Representative

Remote, USA Full-time Posted 2025-03-15

Description

Job Description for L2 associates...

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary Of Responsibilities
? Effectively communicate in a clear and professional manner at all times
? Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
? Effectively manage sensitive cases by reporting up the escalation matrix
? Demonstrate excellent time-management skills
? Maintains or exceeds targeted performance metrics
? Actively seek solutions through logical reasoning and identify trends to suggest process improvements

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - TS

Basic Qualifications

Qualitative Requirements

?Graduation in any specialization from a recognized university.

?Excellent communication skills (written and verbal).

?Ability to communicate correctly and clearly with all customers

?Good comprehension skills ? ability to clearly understand and state the issues customers present

?Ability to concentrate ? follow customers issues without distraction to resolution

?Work successfully in a team environment as well as independently

?Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

?Excellent typing skills

?Demonstrates an ability to successfully navigate websites

?Demonstrates a proficient knowledge of email applications

Preferred Qualifications
? Logistics background and Experience in similar role
? Proficient in Excel

Company - Amazon Dev Center India - Hyderabad - A85

Job ID: A2655811

Apply Job!

Similar Remote Jobs

Remote Customer Retention Specialist

Posted on: 27-08-2024 00:00

Part-Time Statistical Programmer (Remote)

Posted on: 27-08-2024 00:00

Part-Time Undergraduate Teaching Assistant

Posted on: 27-08-2024 00:00

Consultant - Part-time, Flexible

Posted on: 27-08-2024 00:00

Part Time On Call

Posted on: 27-08-2024 00:00

Virtual Assistant - Remote

Posted on: 27-08-2024 00:00

Customer Service Representative- Remote

Posted on: 27-08-2024 00:00

Entry-Level Financial Advisor

Posted on: 23-11-2024 06:29

Seasonal Retail Sales Associate

Posted on: 25-11-2024 05:19

Call Center Representative-Remote

Posted on: 20-11-2024 13:45

Virtual K-12 Certified Teachers -Montessori

Posted on: 24-09-2024 00:00

Digital Marketing Strategist - Remote | WFH

Posted on: 16-07-2024 18:37

Certified Technician - Make Ready Center

Posted on: 12-11-2024 02:59