Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.
Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5 years of customer service experience preferred. ? Fluency in Spanish is a plus.
Benefits:
Similar Remote Jobs
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Posted on: 21-02-2025 00:00
Psychics & Tarot Readers - Remote
Posted on: 21-02-2025 00:00
Remote Customer Care Representative ? Healthcare
Posted on: 21-02-2025 00:00
Remote Sales Agent - Entry Level
Posted on: 21-02-2025 00:00
Work From Home Customer Service Assistant
Posted on: 21-02-2025 00:00
Online Teachers Needed - (Remote) Jobs
Posted on: 21-02-2025 00:00
American Express Part-Time Data Entry Jobs
Posted on: 21-02-2025 00:00
Postal Clerk - No Experience Required
Posted on: 21-02-2025 00:00
Healthcare Account Representative - Inside Sales
Posted on: 21-02-2025 00:00
Remote Sales & Customer Service Agent
Posted on: 21-02-2025 00:00
Easy Remote Virtual Assistant Jobs for Teens
Posted on: 26-09-2024 00:00
Solutions Support Engineer - Observability [Remote]
Posted on: 20-01-2025 00:00
Linux Administrator ? Scripting (SA2) (Government)
Posted on: 28-10-2024 09:49
Sr. Consultant, EV Charging Strategy
Posted on: 16-07-2024 19:06
Medical Assistant EMT or LPN - New Berlin Clinic Part Time Days
Posted on: 03-02-2025 00:00
Customer Support Rep ? Chat
Posted on: 24-01-2025 04:51
Mail Distribution Relief Operator
Posted on: 24-01-2025 00:00
Sr Specialist Sales Executive
Posted on: 01-11-2024 07:54
Amazon Work from Home ? No Experience Needed to Start Earning $25-$35/hr
Posted on: 13-12-2024 17:47
Customer Support - Virtual Care
Posted on: 28-11-2024 04:55