Technical Customer Care Specialist - Night Shift - Remote
Description:
? Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products.
? Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
? Resolve customer complaints efficiently and professionally.
? Maintain accurate records of customer interactions, transactions, and feedback.
? Provide valuable feedback on the effectiveness and efficiency of the customer service process.
Requirements: ? Passion for exceptional customer support by going above customer expectations and delighting them. ? Advanced written English proficiency for effective communication. ? Adaptability to work flexible hours. ? Professionalism and composure with stressed or upset customers. ? Strong interpersonal skills and a passion for helping others. ? Minimum of 1-year work experience, preferably in IT. ? Bonus skills: Proficiency in HTML and CSS is a plus. ? Experience in customer-centric roles is advantageous. ? Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.
Benefits:
? Opportunity to work remotely from the comfort of your own space.
? Provision of necessary equipment for remote work.
? Daily self-learning time, with the company covering a percentage of course tuition fees as needed.
? Exposure to licensed and cutting-edge technology tools such as Intercom, ChatGPT, Notion, Jira, Canny and Google Workspace.
? Opportunities for professional growth as we continue to expand.
? Gain valuable insight into the software development process.
? Supplemental health insurance coverage.
Similar Remote Jobs
Technical Customer Care Specialist - Night Shift - Remote
Posted on: 19-02-2025 06:29
Walmart Part Time Remote Data Entry Job? Hiring Now
Posted on: 19-02-2025 06:29
Conduent live Chat Full-Time Remote Job - Hiring Now
Posted on: 19-02-2025 06:29
(80% Remote/20% Travel) Sr. DevOps Engineer with Security Clearance
Posted on: 19-02-2025 06:29
Amazon Part-Time Jobs (Work From Home) - Apply Now
Posted on: 19-02-2025 06:29
Amazon Fulfillment Center Remote Position - Entry Level (USA)
Posted on: 19-02-2025 06:29
Join Our Remote Sales Team: Flexible Schedule, Unlimited Earnings
Posted on: 19-02-2025 06:29
USPS Delivery Driver (Entry Level, Competitive Pay & Benefits)
Posted on: 19-02-2025 06:29
Online Order Filling Team Associate - Work Remote Jobs
Posted on: 19-02-2025 06:29
AI Expert Contributor: Calculus & Analysis (Part-Time, Flexible Schedule)
Posted on: 19-02-2025 06:29
Junior Data Analyst - Remote
Posted on: 06-11-2024 04:54
Lead Salesforce Architect - Sales & Marketing Cloud Specialist
Posted on: 29-08-2024 00:00
Virtual Sales Expert
Posted on: 05-09-2024 00:00
Remote Customer Service Rep Call Center TS2 $15.00 1/14/2025
Posted on: 16-11-2024 19:13
Online -Customer Support Agent
Posted on: 24-01-2025 04:52
Receptionist at Honda of Ocala
Posted on: 30-11-2024 09:47
Remote Call Center Representative for Maryland Residents
Posted on: 31-01-2025 10:00
Appointment Setter 1002 (Remote, Night Shift)
Posted on: 24-09-2024 00:00
Associate Account Manager, BIOT Chicago Northwest
Posted on: 07-08-2024 00:00
Apple Home Advisor (Remote)
Posted on: 01-07-2024 16:52