Weekend After Hours Customer Service/Dispatch
Job Title:
Customer Service Representative
Job Location:
Round Rock, TX
Job Category:
Other
Description:
Position Summary:
The Customer Service representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Center.
Key Responsibilities: ? Answers incoming phone calls from customers and assists call or routes call to appropriate person ? Maintains good customer relations ? Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) ? Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues ? Maintains customer records by updating account information ? Accurately dispositions calls ? Continually maintains working knowledge of all company products, services, and promotions ? Working to improve accuracy in scheduling and speed of response ? Reliable attendance and on-time job performance ? Performs similar/other duties as needed or assigned ? Able to work evening and weekends ? Ability to multitask and able to work in a fast-paced environment
Qualifications: ? High school diploma or equivalent with 1 year experience working in customer service or another customer-facing environment ? Experience or training the use of computers and related systems in an administrative office environment ? Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. ? Excellent customer-service, communication, and interpersonal skills ? Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns ? Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. ? Ability to work effectively in both a team and an independent environment ? Ability to make decisions based on established guidelines and procedure ? Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence ? Effective organizational and time-management skills. Must be able to prioritize work based on service demands ? An understanding and knowledge of the HVAC/Refrigeration Industry is an asset ? Able to multitask and work in a fast-paced environment
Benefits:
? Heath Insurance
? Dental Insurance
? Vision insurance
? PTO
Similar Remote Jobs
Weekend After Hours Customer Service/Dispatch
Posted on: 24-01-2025 04:51
Transportation Representative, ATS Linehaul
Posted on: 24-01-2025 04:51
Digital Asset Manager, Apple TV+ (Remote)
Posted on: 24-01-2025 04:51
Work at Home Data Entry Clerk (Part Time)
Posted on: 24-01-2025 04:51
Work From Home ? Customer Service Representative ? Hiring Work From Home Jobs
Posted on: 24-01-2025 04:51
Career Marketing Coach - Flexible Remote Schedule
Posted on: 24-01-2025 04:51
Apple At Home Advisor Job
Posted on: 24-01-2025 04:51
Sr. Organizational Effectiveness Consultant [Remote]
Posted on: 24-01-2025 04:51
Airline & Hotel Booking Specialist (WFH)
Posted on: 24-01-2025 04:51
Remote Work From Home Data Entry Clerk / Typing
Posted on: 24-01-2025 04:51
Remote Data Entry Virtual Assistant at Tech Solutions Corp
Posted on: 02-09-2024 00:00
APP On Call (Remote, Florida Based)
Posted on: 05-02-2025 00:00
Customer Service Representative FL DOC 20240730 (Remote)
Posted on: 02-08-2024 17:49
(Online Remote Jobs)Walmart Data Entry Work From Home Jobs ? No Experience
Posted on: 15-12-2024 15:03
Customer Care Representative I
Posted on: 30-12-2024 06:50
Convenience Store Team Member - Picking and Packing
Posted on: 30-10-2024 05:36
Virtual Beginner Level Smartphone Product Reviewer / Tester (Phone Apps)
Posted on: 25-10-2024 07:25
Nurse Reviewer (Appeals and Hearings)
Posted on: 16-07-2024 18:54
Provider Data Service Specialist - Fully Remote
Posted on: 16-07-2024 19:02
Part-Time Customer Service Jobs – Immediate Start
Posted on: 12-09-2024 00:00