Web Chat Specialist - Remote Work

Job Description:

GrubHub is seeking a motivated and energetic Web Chat Specialist to join our team on a part-time basis. This is a remote work position based in Columbus, Ohio, US, with the opportunity for entry-level professionals to gain valuable experience in the fast-paced world of online customer service...

Responsibilities:
• Engage with customers through web chat to provide support, answer questions, and resolve issues in a timely and professional manner
• Utilize strategic planning skills to identify opportunities for improving the customer experience and increasing customer satisfaction
• Present information clearly and effectively to customers, ensuring that they have a positive interaction with the company
• Work collaboratively with team members to exceed customer expectations and deliver delight in every interaction

Requirements:
• No prior experience required, but a willingness to learn and grow in a fast-paced environment
• Energetic and resilient personality traits to handle a high volume of customer inquiries
• Strong strategic planning skills to identify and implement solutions to customer issues
• Excellent presentation skills to effectively communicate with customers and team members
• Ability to work independently and as part of a team in a remote work environment

Benefits:
• Parental leave for eligible employees
• Dental insurance coverage
• Company transportation options for eligible employees

Working Environment:
At GrubHub, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional customer service and creating a positive experience for all customers.

Deadline to Apply:
August 31, 2024

Equal Opportunity Statement:
GrubHub is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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