Web Chat Specialist

Job Description:

Apple is seeking a reliable and confident Web Chat Specialist to join our team in Columbus, Ohio. As an Associate Level Web Chat Specialist, you will be responsible for providing exceptional customer service and support through web chat interactions. You will need to have at least 4 years of experience in a similar role and possess strong persuasion and decision-making... skills.

Responsibilities:
• Engage with customers through web chat to provide information, resolve issues, and promote Apple products and services
• Utilize your persuasive skills to upsell products and services to customers
• Make informed decisions to ensure customer satisfaction and retention
• Maintain accurate records of interactions and customer information
• Collaborate with other team members to improve customer service processes and procedures

Requirements:
• Bachelor's degree or equivalent experience
• 4+ years of experience in customer service or web chat support
• Strong persuasion and decision-making skills
• Excellent written communication skills
• Ability to multitask and prioritize tasks effectively
• Experience with Apple products and services is a plus
• Must be reliable and confident in interacting with customers

Benefits:
• Vision insurance
• Free food
• Relocation allowance
• Ongoing learning and development opportunities for personal and professional growth

Equal Opportunity Statement:
Apple is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Apple is committed to providing a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: 2024-08-16

Join Apple's dynamic team as a Web Chat Specialist and help us deliver an exceptional customer experience through web chat interactions. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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