Virtual Call Center
Overview
The Virtual Call Center plays a critical role in providing exceptional customer service through remote channels. This position is essential in maintaining high levels of customer satisfaction and loyalty while representing the organization professionally and effectively.
Key Responsibilities
?Handle incoming calls, emails, and chats from customers professionally and courteously
?Assist customers with product inquiries, account issues, billing questions, and technical troubles
?Follow communication scripts and handle objections skilfully
?Identify and escalate priority issues to the appropriate teams
?Meet or exceed call quality standards, departmental goals, and performance metrics
?Utilize CRM software to accurately document customer interactions
?Keep updated on product knowledge and customer service policies
?Adhere to virtual call center policies and procedures
?Provide feedback and suggestions for process improvement
?Participate in ongoing training and professional development
?Manage multiple tasks simultaneously while maintaining attention to detail
?Maintain a positive and professional attitude towards customers and colleagues
?Adapt to changes in technology, procedures, and team structures
Required Qualifications
?High school diploma or equivalent; associate's or bachelor's degree preferred
?Proven experience in a customer service or call center environment
?Excellent verbal and written communication skills
?Ability to remain calm and professional under pressure
?Strong problem-solving and decision-making abilities
?Ability to adapt to various customer personalities and scenarios
?Knowledge of CRM systems and call center software
?Basic computer skills and proficiency in MS Office
?Exceptional time management and organizational skills
?Ability to work independently in a remote environment
?Strong attention to detail and accuracy in data entry
?Patience and empathy in dealing with customer concerns
?Flexibility to work variable shifts, including evenings and weekends
?Commitment to maintaining customer confidentiality and data security
Skills: customer service,communication,adaptability,time management,computer skills
Similar Remote Jobs
Virtual Call Center
Posted on: 16-11-2024 19:13
Chat Support Associate
Posted on: 16-11-2024 19:13
Customer Support Representative
Posted on: 16-11-2024 19:13
Paid Survey Taker
Posted on: 16-11-2024 19:13
Digital Product Tester
Posted on: 16-11-2024 19:13
French Language Expert
Posted on: 16-11-2024 19:13
Student social media
Posted on: 16-11-2024 19:13
Complete Offers Online
Posted on: 16-11-2024 19:13
Amazon Mechanical Turk
Posted on: 16-11-2024 19:13
Customer service agent
Posted on: 16-11-2024 19:13
Desktop Support (Remote to start) - Weekend Overnight Shift
Posted on: 24-09-2024 00:00
(Online Remote) Amazon Data Entry Jobs ? Hiring Now
Posted on: 13-09-2024 00:00
Manager, IT Project Management
Posted on: 22-09-2024 00:00
YouTube Moderator Job, YouTube Jobs $25Hr
Posted on: 16-07-2024 18:49
Social Insights and Analytics Manager
Posted on: 05-07-2024 05:50
Senior Software Development Engineer, S3
Posted on: 16-07-2024 18:53
Call Center Customer Service Representative Remote-Greenville ,SC
Posted on: 14-10-2024 04:22
Remote - Medical Call-Center Agent
Posted on: 02-10-2024 00:00
Chat Assassin (Social Media Sales)
Posted on: 16-11-2024 19:13
Head of Media Relations
Posted on: 26-12-2024 06:11