Verizon Customer Experience Representative - Remote Jobs
As a Verizon Customer Experience Representative working remotely, you will play a vital role in ensuring exceptional service delivery to our valued customers. You will be responsible for addressing inquiries, resolving issues, and providing support across various communication channels. This role offers an opportunity to work from the comfort of your home while contributing to maintaining Verizon's reputation for outstanding customer service.
Your responsibilities will include, but are not limited to:
? Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
? Identifying customer needs and proactively offering our products and services.
? Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
? Responding to requests from customers about Verizon products and services.
? Verifying service order accuracy and completeness and making corrections/changes... as needed.
? Negotiating the collection of overdue bills.
? Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
What we?re looking for?
You?ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You?ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.
Even better if you have:
? Related Associate Degree or 2+ years? relevant experience.
? Customer Service call center experience.
? Previous collections experience.
You must live within 75 mi?les of the current reporting loc?ation for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings , etc?.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don?t meet every ?even better? qualification listed above
Similar Remote Jobs
Verizon Customer Experience Representative - Remote Jobs
Posted on: 01-07-2024 16:52
(Online Remote jobs) Apple at Home Advisor jobs
Posted on: 01-07-2024 16:52
Remote Airlines Jobs At American Airlines - Part Time
Posted on: 01-07-2024 16:52
UPS Remote Data Entry Clerk Typing ? Part-Time
Posted on: 01-07-2024 16:52
(Online Remote Jobs) Ups Data Entry Jobs No Experience - Hiring Now
Posted on: 01-07-2024 16:52
Delta Airlines Data Entry Jobs - Part-Time Remote
Posted on: 01-07-2024 16:52
UPS Remote Jobs (Data Entry) $27.50/Per Hour ? WFH
Posted on: 01-07-2024 16:52
(Online Remote Jobs) Disney Remote Data Entry Jobs - No Experience...
Posted on: 01-07-2024 16:52
Netflix Remote Jobs (Data Entry) - WFH
Posted on: 01-07-2024 16:52
(Online Remote Job) CVS Customer Service Representative - Work...
Posted on: 01-07-2024 16:52
Envoyage - Senior Business Development Manager - Remote, US
Posted on: 02-02-2025 00:00
Southwest Airlines Remote From Home No Experience $24/Hour ? DPS
Posted on: 07-11-2024 05:43
Medical Representative - MR
Posted on: 18-09-2024 00:00
Mail Route Driver
Posted on: 03-01-2025 07:35
In Home Caregiver (Wed 9a-1p)
Posted on: 11-09-2024 00:00
Data Entry Flexible Shifts
Posted on: 10-12-2024 18:33
OnlyFans Chatter ? No Experience Required
Posted on: 03-08-2024 00:00
[Entry Level/No Experience] Southwest Airlines Data Entry Jobs $34/Hour
Posted on: 31-01-2025 10:01
Device OEM Program Manager
Posted on: 25-09-2024 00:00
Software Engineer - Consumer Engineering
Posted on: 23-10-2024 04:42