Training and Support Specialist (Remote, Night shift)
Collaborating closely with Team Leaders, you will assume a pivotal role in supporting your assigned team by overseeing essential tasks including recruitment, onboarding, quality assurance, and other related activities. Additionally, you will be a key contributor to our company's growth by actively engaging with potential customers, cultivating their interest, and efficiently scheduling... appointments for our sales team.
Your responsibilities include:
? participating in recruiting activities, with the goal of finding strong performers (based on culture, skills, experience, and other qualification requirements
? conducting onboarding activities to ensure smooth transition for new hires
? providing guidance and support to new team members, helping them acclimate to their roles and the company?s processes
? serving as a resource person for answering questions and addressing concerns during the onboarding period
? conducting training activities as needed
? qualifying leads and opportunities based on predefined criteria and ensuring they meet the established qualification standards prior to assigning them to appropriate Sales Team members
? assisting in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience
? making outbound calls to potential customers with the goal of consistently delivering agreed targets
? scheduling consultations between contacts/prospective customers and members of our Sales Team
? inputting information accurately into our system
? representing the company in the best way possible when conversing with contacts
? ensuring all calls are done based on standards and requirements of the company
? delivering reports accurately and on a timely basis
? participating and documenting processes and improvement initiatives
Requirements
? With at least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or relevant experience
? Experience working w/ any CRM Tools (Salesforce is a plus but not required)
? Experience with MS Office Tools
? With prior experience with training, onboarding, and recruiting
? Strong people skills
? Excellent listening and verbal communication skills
? Has a strong broadband internet connection
? Has a designated professional and quiet workspace
? Amenable to working on a graveyard shift
As an agile company, we're seeking a trailblazer who personifies the following qualities and traits:
? Proactive, adaptable and flexible
? Highly professional
? Willing to go the extra mile to achieve desired outcomes
? Highly collaborative
? Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes
Similar Remote Jobs
Training and Support Specialist (Remote, Night shift)
Posted on: 05-09-2024 00:00
Careers At Apple Apple At Home Advisor
Posted on: 05-09-2024 00:00
Bilingual Call Center Representative (English & Creole)
Posted on: 05-09-2024 00:00
Part-Time Remote Data Entry Specialist ? $20/hour
Posted on: 05-09-2024 00:00
Vacation Rental Platform & Listing Manager (Remote)
Posted on: 05-09-2024 00:00
Entry Level Data Entry Clerk / Remote
Posted on: 05-09-2024 00:00
Senior Business / Data Analyst - REMOTE
Posted on: 05-09-2024 00:00
Remote Customer Service Associate ? Amazon Careers
Posted on: 05-09-2024 00:00
Exciting Remote Job Opportunities in the USA
Posted on: 05-09-2024 00:00
Parcel Delivery Driver ? Full-Time ? $18/hr
Posted on: 05-09-2024 00:00
Coca Cola: Planning Lead S4H
Posted on: 31-01-2025 09:58
In-Home Usage Tester - Remote Work - up to $45/hour
Posted on: 15-12-2024 15:02
[Fully Remote] Amazon Data Entry Jobs (URGENT)
Posted on: 18-02-2025 03:59
Netflix Remote Data Entry Jobs ? Virtual ? Work From Home Job
Posted on: 11-01-2025 15:34
Experienced Customer Service Agent - Flexible Work from Home
Posted on: 15-09-2024 00:00
Delta Airlines Data Entry Jobs ? Hiring Work From Home
Posted on: 01-07-2024 16:51
Registered Nurse Custer Medical/Surgical
Posted on: 13-12-2024 17:47
Online Data Entry Assistant - Remote jobs
Posted on: 31-01-2025 10:00
Doordash Customer Support - Freshers Jobs
Posted on: 20-08-2024 00:00
Twitter Data Entry Jobs For College Students (Part/Full Time, Remote)
Posted on: 03-08-2024 00:00