Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Remote, USA
Full-time
Posted 2025-03-16
- Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
- Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems...
- Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of services into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques.
- Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provides training to customers
Similar Remote Jobs
Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Posted on: 22-08-2024 00:00
Part Time Evening Remote Data Entry Jobs pay For $31/h
Posted on: 22-08-2024 00:00
Data Entry Netflix Remote Jobs (Entry Level, Night Shift) $25/Hour
Posted on: 22-08-2024 00:00
Remote Data Entry Clerk - Part Time - Beginner Level
Posted on: 22-08-2024 00:00
Amazon Chat Support Jobs Work From Home ? Hiring Now
Posted on: 22-08-2024 00:00
[Entry level remote jobs] Netflix Remote (Data Entry Jobs) $31/H
Posted on: 22-08-2024 00:00
Ups Data Entry Work At Home Jobs ? Apply Now
Posted on: 22-08-2024 00:00
UPS Data Entry jobs From Home ? (Entry Level/No Experience)
Posted on: 22-08-2024 00:00
(Remote) Data Entry Work From Home / Focus Research Panelist
Posted on: 22-08-2024 00:00
Entry Level Sales Agent - Chat Only - Side Hustle
Posted on: 22-08-2024 00:00
IT Google / CMS Web Content Architect (IA747633)
Posted on: 27-09-2024 00:00
Tesla Social Media Customer Support Remote Job From Home
Posted on: 31-01-2025 10:01
Amazon Product Testers Job Work from Home - No Experience Needed
Posted on: 16-07-2024 18:38
Lead Business Execution Consultant - CCS Business Implementation...
Posted on: 16-07-2024 19:00
Walmart Data Entry Job (Remote) $20/H ? No Experience
Posted on: 23-09-2024 00:00
American Airlines Junior Flight Attendant Flexible Shifts Apply Today
Posted on: 12-09-2024 00:00
Communications and Marketing Senior Associate - Remote | WFH
Posted on: 23-11-2024 06:30
Customer Service Representative
Posted on: 07-09-2024 00:00
Flexible Remote Customer Service Role - Earn Up to 19 Per Hour
Posted on: 23-02-2025 00:00
Data Entry Jobs for Teens - Join Our Team
Posted on: 04-02-2025 19:20