Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Remote, USA
Full-time
Posted 2025-03-16
- Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
- Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
- Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of services into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques.
- Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provides training to customers
Similar Remote Jobs
Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Posted on: 31-01-2025 10:01
Backend Developer (Meme Coin Trading Platform) (Golang, memSQL, Python, Tensorflow)
Posted on: 31-01-2025 10:01
Home-Based Chat Support Representative ? Immediate Start, No Experience Required
Posted on: 31-01-2025 10:01
Southwest Airlines (Remote) Jobs $32/Hour ? [Entry Level / Remote]
Posted on: 31-01-2025 10:01
(Entry Level/No Experience) Google Remote Job Part-Time - Apply Today
Posted on: 31-01-2025 10:01
Jetblue Airlines Careers: Data Entry Remote Jobs - Apply Now
Posted on: 31-01-2025 10:01
Field Underwriter, Work from home, 50k part-time per year potential
Posted on: 31-01-2025 10:01
Data Entry Clerk - Remote Position for Entry Level Candidates
Posted on: 31-01-2025 10:01
Part Time Remote Walmart Data Entry Job ? Express Interest
Posted on: 31-01-2025 10:01
Part Time Licensed Insurance Customer Service Associate - Fully Remote
Posted on: 31-01-2025 10:01
Amazon Delivery Driver
Posted on: 01-11-2024 07:54
Customer Service Rep - Average $25 per hour - Part Time w/ Ski Pass
Posted on: 16-07-2024 18:44
Weekend Driver - Food Delivery
Posted on: 06-10-2024 00:00
Data Entry Specialist (Offline Typing Jobs Without Investment - Remote)
Posted on: 03-01-2025 07:36
Recruiter Remote Jobs Work From Home – 100% Commission Only
Posted on: 12-09-2024 00:00
Disney Work From Home (Remote Entry Level Jobs) ? Hiring Now
Posted on: 10-12-2024 18:34
IT Project Manager (Omaha, NE)
Posted on: 31-01-2025 09:58
Junior Data Analyst (Remote)
Posted on: 12-12-2024 19:15
Logistics Customer Service Representative- Work from Home
Posted on: 21-11-2024 08:14
Utility 1 Production ? 3rd Shift
Posted on: 29-08-2024 00:00