Ticket/Gate Agent (Customer Service Agent) - IND
About the position
As a Ticket/Gate Agent at Delta, you will play a vital role in ensuring that cargo is transported on time and safely. This entry-level position is designed for individuals who are eager to start their careers in the airline industry. You will be the first point of contact for customers, greeting them warmly and guiding them through the ticketing and baggage check-in process. Your responsibilities will include managing the check-in and boarding processes, making gate announcements, and ensuring that customers have the necessary travel documentation. In addition to customer service, you will be responsible for physically handling baggage, which may involve tagging and lifting bags weighing up to 70 pounds. You will operate loading bridges, open and close aircraft doors, and escort unaccompanied minors and disabled passengers throughout the airport. The position requires flexibility in scheduling, with shifts ranging from early morning to overnight, and you will work between 20 and 40 hours per week based on your seniority. Delta is committed to providing mentorship and support to help you advance your career. The starting pay for this position is $19.00 per hour, with regular pay increases over time. This role is essential in making air travel a smooth and enjoyable experience for customers, and you will be part of a team that values care, integrity, resilience, servant leadership, and teamwork.
Responsibilities
? Owning the check-in process, boarding process, and seat availability.
,
? Making gate announcements and ensuring customers have the accurate travel documentation.
,
? Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
,
? Operating loading bridges.
,
? Opening, closing, and securing aircraft doors.
,
? Escorting unaccompanied minors and disabled passengers throughout the airport.
,
? Scheduling based on operational needs, with shifts ranging from early morning to overnight.
Requirements
? Consistently prioritizes safety and security of self, others, and personal data.
,
? Embrace diverse people, thinking, and styles.
,
? Possesses a high school diploma, GED, or high school equivalency.
,
? Is at least 18 years of age and has authorization to work in the United States.
,
? Proficiency in English.
,
? Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
,
? Possess basic digital literacy.
,
? Pass a physical ability test (PAT).
,
? Pass a Customer Service Assessment.
,
? Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.
Nice-to-haves
Benefits
? Competitive salary, industry-leading profit sharing program, and performance incentives.
,
? 401(k) with generous company contributions up to 9%.
,
? Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
,
? Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
,
? Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
,
? Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
,
? Domestic and International space-available flight privileges for employees and eligible family members.
,
? World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
,
? Recognition rewards and awards through the platform Unstoppable Together.
,
? Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
,
? Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
Similar Remote Jobs
Ticket/Gate Agent (Customer Service Agent) - IND
Posted on: 23-02-2025 00:00
Labor Systems Web Integration Intern, Summer/Fall 2025
Posted on: 23-02-2025 00:00
Virtual Assistant - CEO Support: Internationally-Based (1099)
Posted on: 23-02-2025 00:00
Product Tester Needed at Amazon Remote Opportunity
Posted on: 23-02-2025 00:00
Sr. Analyst ? S/4 Change Management Inventory
Posted on: 23-02-2025 00:00
Consultant, Global M&E Operations Reporting 2 Locations
Posted on: 23-02-2025 00:00
Sr. Software Engineer, Backend, Content Delivery Team
Posted on: 23-02-2025 00:00
IP Operations Supervisor Remote / Telecommute Jobs
Posted on: 23-02-2025 00:00
Remote Certified Pharmacy Technician (Start of Care)
Posted on: 23-02-2025 00:00
Ramp Agent (Customer Service Agent) - MSP
Posted on: 23-02-2025 00:00
Data Entry/Typing Associate - No Experience (Remote Job)
Posted on: 22-11-2024 05:34
Customer Service Representative - State Farm Agent Team Member
Posted on: 18-09-2024 00:00
Remote Human Resources Business Partner ? American Express ? id ? 7102
Posted on: 31-01-2025 10:03
Life Insurance Agent No Experience Required Will Train 100% Remote
Posted on: 20-01-2025 00:00
Virtual Receptionist
Posted on: 16-07-2024 18:37
Partner Operations Associate, AirCover
Posted on: 19-02-2025 06:28
Remote United Airlines Careers (Customer service) $25/Hour
Posted on: 02-02-2025 00:00
Customer Service / Tax Preparation Representative - Seasonal (Remote)
Posted on: 16-07-2024 18:46
Apple Home-Based Service Representative
Posted on: 19-09-2024 00:00
Evening Medical Transcriptionist (Pathology)
Posted on: 19-11-2024 06:06