Temporary Remote Catastrophe (CAT) Customer Service Representative
Who is QRM:
Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1,000 companies. QRM has been awarded Great Place to Work twice! We are seeking highly motivated, production-driven and team-oriented individuals to operate as Claim Intake... Specialists.
QRM is seeking Customer Service Representatives (CSRs) to work as needed in response to catastrophe relief efforts. This is a temporary, remote position, contingent on catastrophe relief needs.
Hours of operation are from Sunday ? Saturday 8:00 AM - 8:00 PM CST, you will be sent available hours weekly and from there you choose the shifts that work best for you! Preferred hours of availability are Monday ? Friday 8:00 AM ? 5:00 PM CST. New hire classes are starting weekly!
What does a CAT Customer Service Representative do?
You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.
Our CSRs are responsible for the following tasks:
? Provides positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
? Offers empathy and support to customers during the claim process.
? Collects and documents all claim details provided by the customer into the claim accurately.
? Identifies and resolves customer issues by adhering to clients-specific handling instructions.
? Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
Candidates must have their own computer for the role, a QRM laptop/computer will not be provided. It is also preferred that candidates have a headset.
Computer Requirements: ? Operating System ? Windows 10, Windows 11, Windows Home. ? Not Supported ? Chromebooks, macOS, Linux, Etc.
Network Requirements: ? Upon hire must run a Speedtest from the computer the individual will be working from (www.speedtest.net). ? Ethernet connection is not required, however strongly recommended. ? Must be on a private network, not allowed to work in public locations. ? No VPNs are allowed, as logins must happen in the US.
Desired Characteristics:
QRM provides all new employees with training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications: ? Must be 18 years of age or older ? High school diploma or equivalent ? Excellent organizational, written, and oral communication skills ? The ability to type swiftly and accurately (40+ words a minute) ? Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) ? Basic understanding of Windows operating systems ? Highly reliable with the ability to maintain regular attendance and punctuality ? The ability to evaluate, troubleshoot, and follow up on customer issues ? Must be customer service oriented (empathetic, responsive, patient, and conscientious) ? Ability to multi-task, stay focused, and self-manage ? The ability to thrive in a fast-paced environment ? Must be authorized to work in the country where the job is based ? Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.
Benefits/Compensation:
? Job Type: Temporary/Seasonal
? If a strong performer, ability for rehire during high volume timeframes: End of April ? May (Hail Claims), July ? October (Hurricane Claims), Christmas ? New Year (high call volume Claims).
? Expected Hours: 6 ? 40 hours per week
? Pay: $15 per hour
? Ability to work from home when is convenient for you
#LI-Remote
Similar Remote Jobs
Temporary Remote Catastrophe (CAT) Customer Service Representative
Posted on: 28-10-2024 09:49
Administrative Assistant - Part Time at HOATalent
Posted on: 28-10-2024 09:49
Onsite Health Promotion Specialist, Sarasota County Government
Posted on: 28-10-2024 09:49
Southwest Airlines Remote Jobs Tampa Fl $26/Hour
Posted on: 28-10-2024 09:49
Customer Service Expert - Remote - Overnights
Posted on: 28-10-2024 09:49
Senior Analyst - Data Reporting and Analysis
Posted on: 28-10-2024 09:49
Safety Management System (SMS) Manager- Technical Operations
Posted on: 28-10-2024 09:49
Social Media Content Moderator -- Onsite-Bilingual French/English
Posted on: 28-10-2024 09:49
Certified Senior Coder - Remote in OR
Posted on: 28-10-2024 09:49
Technology Sourcing Manager (Remote - United States)
Posted on: 28-10-2024 09:49
(Live Chat Remote Jobs) American express Customer service Remote...
Posted on: 16-07-2024 18:57
American Airlines Customer Support Representative (Work From Home)
Posted on: 04-09-2024 00:00
Data Entry Assistant - (AMER)
Posted on: 16-07-2024 18:39
Online K-12 Teachers (Part-time)
Posted on: 31-01-2025 09:57
Virtual Gifted Teacher for Elementary Schools in New Mexico
Posted on: 24-10-2024 05:38
Netflix Data Entry Job (Entry Level) In USA ? Hire Me Remotely
Posted on: 21-11-2024 08:14
Lead Advertising Operations Specialist (Dealer.com)
Posted on: 29-10-2024 05:42
Delta Airlines Data Entry Job From Home $26/Hour ? DPS
Posted on: 16-07-2024 18:54
Customer Service Advocate II
Posted on: 11-11-2024 03:51
Remote 2025 Summer Internship: Psychometrics and Data Science (PhD)
Posted on: 24-01-2025 00:00