Support Specialist - Late Night International
Description:
? Troubleshoot technical problems with clients by phone and via Zendesk.
? Apply technical expertise to quickly resolve simple and complex problems.
? Create FAQs or other documentation for problem-solving.
? Collaborate with the team to document and/or resolve product issues.
? Maintain excellent customer communication and follow up throughout the troubleshooting process.
? Provide detailed documentation of reported product issues and resolutions.
? Deliver constructive product feedback as it is received from customers.
? Suggest ways in which UltraLinq can improve the overall customer experience.
? Minimum 1 year experience in a customer-facing telephone support role.
? Work or education-related experience which required the ability to think critically in order to solve problems.
? A help desk, healthcare information technology or medical background (or a related field of study) is a plus.
? Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well).
? Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation.
? Outstanding verbal and written customer-facing communication skills.
? Demonstrated aptitude for troubleshooting and diagnosing technical problems.
? Must be customer-oriented and provide exceptional customer service to clients.
? Strong attention to detail, time management, and organizational ability.
? Able to work independently within defined processes and procedures.
? A passion for healthcare is a strong plus!
Requirements: ? Candidate must be interested in shifts between 8 PM and 8 AM EST. ? Candidates must be a quick and flexible thinker and eager to learn as much as they can. ? Candidates must apply their technical expertise to quickly resolve both simple and complex problems. ? Candidate must have excellent professional and technical writing skills, both verbal and written, including tone, clarity grammar, punctuation skills specifically for, but not limited to, internal documentation. ? Candidate must have demonstrated aptitude for troubleshooting and diagnosing technical problems. ? Candidate must be customer-oriented and provide exceptional customer service to clients. ? Candidate must have strong attention to detail, time management, and organizational ability.
Benefits:
? Health insurance offerings
? 401K offerings
? Pre-tax commuter benefits
? Flexible vacation policy
? Vacation incentive
? Competitive base salary and commission structure for sales roles
Similar Remote Jobs
Support Specialist - Late Night International
Posted on: 29-11-2024 08:27
Surgical Tech - $2,244 per week
Posted on: 29-11-2024 08:27
SVP- Business Development, Trust & Safety and Generative AI
Posted on: 29-11-2024 08:27
Switcher I 3rd Shift
Posted on: 29-11-2024 08:27
System Administrator (IT Systems Engineer Level II) (Government)
Posted on: 29-11-2024 08:27
Talent Acquisition Sourcing & Attraction Partner
Posted on: 29-11-2024 08:27
Talent Advisor / Recruiter - Full Time (In Person, Hybrid, Remote)
Posted on: 29-11-2024 08:27
Tax Processing Specialist - Remote Contract - $18 -20
Posted on: 29-11-2024 08:27
Team Manager, Contact Center
Posted on: 29-11-2024 08:27
Team Member ? The UPS Store Bee Cave ? The UPS Store #4214 ? Texas
Posted on: 29-11-2024 08:27
TikTok Content Creator
Posted on: 23-07-2024 02:08
No experience required! -- Life Insurance Agent
Posted on: 07-08-2024 00:00
Educational Technology Operations Specialist -- Remote (Pacific or Mountain Time Zone Only)
Posted on: 16-11-2024 19:14
Baker and Packager Associate
Posted on: 03-02-2025 00:00
Client Service Representative - Billing
Posted on: 08-10-2024 00:00
3rd Shift Production Worker
Posted on: 08-01-2025 08:06
UI Developer + Umbraco
Posted on: 22-09-2024 00:00
RN ICU Part Time Days
Posted on: 10-10-2024 00:00
Remote Chat Agent - No Experience Needed - Work Remote Woldwide
Posted on: 16-12-2024 16:53
Online Order Filling Team Associate
Posted on: 04-02-2025 19:18