Support Engineer, Apple Mac OS

Job Summary We are seeking a highly skilled Apple Mac OS Support Engineer with experience in managing JAMF MDM environments, and with preferences for knowledge in Intune, ServiceNow, ITIL, and Azure/Entra, to join our dynamic team. In this role, you will be responsible for providing end to end support and administration for our Apple Mac ecosystem. Job Description Experience Required: 5 years... Experience Desired: Proven experience as a Mac OS Support Engineer in a retail environment; Proficiency in managing JAMF MDM environments; Strong knowledge of Apple Mac hardware, macOS, and iOS platforms and associated best practices Proficiency in creating and managing Apple IDs, App Store accounts, and Apple Business Manager. Education Desired: Bachelors Degree in Information Technology or related field Job Responsibilities Provide technical support for Apple Mac hardware and software related issues in a retail environment. Manage and maintain the JAMF Mobile Device Management (MDM) environment to support our Mac footprint. Deploy, configure, and troubleshoot Mac OS and software applications. Collaborate with cross-functional teams to implement technology solutions aligned with business objective Develop and maintain documentation for standard operating procedures and best practices. Stay updated with the latest Apple technologies and trends to provide innovative solutions. Provide training and guidance to staff on Mac OS usage and best practices. Analyze system logs and diagnostic reports to troubleshoot complex issues. At Giant Eagle Inc., we?re more than just food, fuel and convenience. We?re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It?s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo?s, our grocery Stores through our Corporate home office we are working together to put food on shopper?s tables? and smiles on their faces. We?re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us

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