Software Support Analyst
? 3-5 years of Technology-related experience, specifically REST APIs, and JSON and XML formats ? Ability to balance multiple customers and operational demands with a high degree of professionalism ? Ability to quickly adapt to new programs and processes ? Ability to use time management skills to complete tasks timely to meet required deadlines ? Assist internal and external guests with various requests ? BA/BS Bachelor?s Degree ? Can work independently with minimal direction as well as collaborate on a team ? Dedicated individual with good time management and attention to detail ? Develops a thorough understanding of the enterprise ? Experience with technical customer service, APIs, build and/ or production support ? Familiarity with MS Office programs / Office 365, including Word, PowerPoint, Planner, Excel, SharePoint, Teams, Forms, etc. ? Hospitality experience including Global Distribution Systems and/or Online Travel Agencies ? Outstanding communication skills, including reading... writing, and speaking the English language; presenting; fully comprehending requests, memos, proposals, general correspondence, and similar written materials. ? Own and handle customer requests regarding API adoption using ServiceNow, Jira, and other tools to process the request from initiation to completion ? Perform other general duties and assist with special projects, as needed ? Postman experience ? Production Support, when needed ? Self-starters who take the initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change ? Splunk experience, and (optional) Datadog experience, along with the ability to efficiently gather, analyze, and derive insights from log data. ? Team player with experience working with stakeholders across levels (individual contributor to c-suite to external) ? Up to 5% Travel ? Work with key stakeholders to continuously improve adoption materials and system touchpoints
Similar Remote Jobs
Software Support Analyst
Posted on: 16-07-2024 18:35
Remote Customer Service jobs at American Airlines
Posted on: 16-07-2024 18:35
American Airlines Customer service jobs (Remote Work At Home)
Posted on: 16-07-2024 18:35
(US-Based Remote Job) Southwest Airlines Entry Level Remote...
Posted on: 16-07-2024 18:35
Customer Service Representative - (Remote - Full Benefits)
Posted on: 16-07-2024 18:35
Delta Airlines Remote Customer Service Jobs At Home - Apply Now
Posted on: 16-07-2024 18:35
Property Claims Quality Evaluator (Remote Home-Based Worker)
Posted on: 16-07-2024 18:35
Home-Based Travel Booker
Posted on: 16-07-2024 18:35
Home Based Family Clinician
Posted on: 16-07-2024 18:35
Development Manager, MA- Remote within 60- Mile Radius of Boston
Posted on: 16-07-2024 18:35
Customer Service Specialist (Administrative Analyst/Specialist-Non-Exempt)
Posted on: 03-09-2024 00:00
Operations Service Manager (CUR)
Posted on: 14-11-2024 08:01
Remote and Onsite Radiologists
Posted on: 19-11-2024 06:06
Amazon Order Fulfillment Specialist
Posted on: 20-01-2025 00:00
Junior Virtual Assistant
Posted on: 27-08-2024 00:00
Inventory Cycle Counter w/ Forklift 3rd Shift
Posted on: 22-10-2024 05:27
Data Engineer (L5) - Security
Posted on: 05-11-2024 03:45
Senior Staff Representative - Instructional Design (Hybrid)
Posted on: 09-10-2024 00:00
Full-time Airbnb Virtual Assistant Needed -- Remote | WFH
Posted on: 16-07-2024 18:55
Guest Services Supervisor
Posted on: 25-09-2024 00:00