Service Desk Specialist/Live Chat Agent
Job Title: Service Desk Specialist/Live Chat Agent
Location: Denver, CO/REMOTE
Candidate Must Be Local
Duration: 8+ Months
The candidate must be a resident of the State of Colorado.
This is a ?remote location from anywhere in CO?. All remote work must be performed in Colorado.
We will not consider out of state candidates who are looking to relocate to Colorado for this position.
Work schedule:
Training Monday - Friday 9AM - 6 pm. 3 - weeks of training
Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training
Job Description:
The Service Desk Specialist/Live Chat Agent provides critical assistance to keep the myColorado application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.
Responsibilities will include:
? Providing Tier I support and customer assistance for a mobile application.
? Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
? Install the myColorado software on supported devices following defined procedures, processes, and methods.
? Employ Incident Management procedures to enter tickets into the required tracking system.
Minimum Qualifications: ? One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.
OR
? Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Substitutions:
? Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
? Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
? Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
Preferred Qualifications: ? Jira experience. ? ITIL Certification. ? Agile and scrum methodology experience. ? Government work experience. ? Apple and Google Play Store. ? Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
Similar Remote Jobs
Service Desk Specialist/Live Chat Agent
Posted on: 24-01-2025 04:50
Remote Strategic Partnerships Leader - AI Infrastructure | WFH
Posted on: 24-01-2025 04:50
Data Entry Clerk Work From Home - Part Time Focus Group Panelists (Up To $750/Week)
Posted on: 24-01-2025 04:50
Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists
Posted on: 24-01-2025 04:50
? 3 Days Left Data Entry Clerk Work From Home - Part Time Focus Group Panelists
Posted on: 24-01-2025 04:50
Part-Time Focus Group Participants From The Comfort Of Your Home
Posted on: 24-01-2025 04:50
Insurance Customer Service Representative
Posted on: 24-01-2025 04:50
American Express Data Entry Jobs (Live Chat, Remote) $35/Hour 2024
Posted on: 24-01-2025 04:50
Meeting Minutes/Recorder - Scottsdale, AZ | Contractor Position
Posted on: 24-01-2025 04:50
Temporary Part Time Data Abstractor
Posted on: 24-01-2025 04:50
Delta Airlines Data Entry Job From Home - $27/Hour
Posted on: 16-07-2024 18:37
Customer Service - Health Plan, Remote, National
Posted on: 31-01-2025 10:02
Work From Home Delta (High Paying Data Entry Jobs)
Posted on: 12-09-2024 00:00
Remote Registered Nurse (RN) | Flexible Weekend Opportunity
Posted on: 04-11-2024 05:37
Director, National Account
Posted on: 30-12-2024 06:50
Remote Jobs Hiring Now $25-$35/hr Immediate Start
Posted on: 16-11-2024 19:13
Customer Service Representative (6 Month Contract)-Remote
Posted on: 16-07-2024 18:39
Customer Support Specialist- PT- remote- Columbus, OH or Pittsburgh, PA
Posted on: 29-11-2024 08:27
Hospital Experienced Pharmacist - Evening FT partial hybrid remote
Posted on: 19-12-2024 18:04
Driver - Full-time / Part-time
Posted on: 29-11-2024 08:27