Service Desk Coordinator

Job Summary

Job Type: Full-Time

Salary: Competitive Salary

Working Hours: 40 hours per week

Company: Amazon Inc.

Location: Washington State

Benefits: Health, Dental, Paid Training, Paid Vacations, and more!

Description

Amazon Inc. is seeking a highly motivated and organized Service Desk Coordinator to join our dynamic team in Washington State. As a Service Desk Coordinator, you will be the first point of contact for internal support requests and will play a key role in ensuring smooth operations across various departments.

Requirements

• Excellent communication skills, both written and verbal.


• Strong organizational abilities with a knack for problem-solving.


• Ability to work efficiently under pressure and manage multiple tasks simultaneously.


• Basic knowledge of IT systems and troubleshooting.


• Customer-focused mindset with a proactive approach to service delivery.

Responsibilities

• Respond to and resolve internal support requests via phone, email, and ticketing system.


• Maintain accurate records of interactions and resolutions within the ticketing system.


• Collaborate with IT and other departments to escalate and resolve complex issues.


• Provide guidance and training to staff on the use of various systems and software.


• Monitor service desk performance metrics and prepare regular reports.

Benefits

• Comprehensive health and dental insurance plans.


• Paid training programs to help you advance your skills.


• Generous paid vacation time to ensure work-life balance.


• 401(k) retirement plan with company match.


• Employee discount on Amazon products and services.

Educational Qualifications

• High school diploma or equivalent required.


• Bachelor? degree in Information Technology or related field preferred.

Experience

• At least 1-2 years of experience in a service desk or customer support role.

Company Overview

Amazon Inc. is a global leader in e-commerce and cloud computing, dedicated to providing exceptional service to millions of customers worldwide. With a commitment to innovation and excellence, we strive to create a positive impact on the communities we serve and the world at large.

Why Join Amazon?

At Amazon, we offer a stimulating and inclusive work environment where your contributions are valued and recognized. We provide ample opportunities for career growth and development, ensuring you have the resources and support needed to succeed. Join us and be a part of a company that is shaping the future of technology and commerce.

Equal Opportunity Employer Statement

Amazon Inc. is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace, and we welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

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