Service Desk Analyst (Weekend / 3rd shift) - Remote x3
Service Desk Analyst X 3
Location: Remote...
Service Desk Analyst Summary:
The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. The will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate.
? Provides technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software
? Thoroughly documents all work completed into the appropriate call-tracking and incident management systems.
? Routinely utilizes and contributes to the knowledge base and actively promotes utilization to both internal and external
? Ensures appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service
? Assist in the on-boarding and training of new employees
Preferred Qualifications
? Associate's Degree in Information Systems, Business, or related field, or equivalent experience.
? Basic computer software applications including MS Office products, email, Internet access, and multimedia technology
? Knowledgeable with LAN or WAN networking
? Working knowledge of Windows OS
? Computer hardware components, systems, and peripherals
? PC support background and experience working in a call center / phone support environment
? Good organizational and problem solving skills
? Ability to multitask
? Ability to work in a highly collaborative environment
? Ability to work a flexible schedule including overtime as required
View email address on click.appcast.io
Similar Remote Jobs
Service Desk Analyst (Weekend / 3rd shift) - Remote x3
Posted on: 16-07-2024 19:07
Remote, 3rd shift, 11pm-7am- Customer Service Representative
Posted on: 16-07-2024 19:07
YouTube Thumbnail Editor
Posted on: 16-07-2024 19:07
American Airlines Customer Support Representative (Work From Home)
Posted on: 16-07-2024 19:07
Delta Airlines Remote Jobs ? Customer Support (Part-Time Remote)
Posted on: 16-07-2024 19:07
Amazon Content Moderator Job (Remote) $22/H ? Part-Time ? US
Posted on: 16-07-2024 19:07
Netflix Customer Service Representative (Non-IT, Remote)
Posted on: 16-07-2024 19:07
Apple At Home Advisor (online jobs for college students)
Posted on: 16-07-2024 19:07
Manager, Associate Relations (Remote-Eligible)
Posted on: 16-07-2024 19:07
Lead Software Engineer, Capital One Shopping (Remote)
Posted on: 16-07-2024 19:07
Sr. UX Designer, Customer Service UX
Posted on: 29-08-2024 00:00
System Data Architect
Posted on: 16-07-2024 18:52
Email Automation & Growth Manager (Remote/Hybrid Opportunity)
Posted on: 19-07-2024 07:10
Distinguished Engineer, Mobility (UEM/MDM) - REMOTE
Posted on: 07-10-2024 00:00
Call Center Specialist
Posted on: 13-09-2024 00:00
OEM Outbound Researcher
Posted on: 16-07-2024 18:51
Set your own hours, Great compensation
Posted on: 27-08-2024 00:00
(EntryLevel/No Experience) Fedex Online Customer Service Jobs Remote - Part-Time
Posted on: 15-08-2024 00:00
HCA/Caregiver-Weekends day and night shift
Posted on: 20-01-2025 00:00
1457 Disney Data Entry Remote Jobs, Disney Remote Jobs Part-Time $25 Hours
Posted on: 31-01-2025 10:02