Senior Customer Service Representative - National Remote

Remote, USA Full-time Posted 2025-03-14

Employer Industry: Healthcare Services

    Why consider this job opportunity...
  • Salary up to $32.55 per hour
  • Comprehensive benefits package including equity stock purchase and 401k contribution
  • Opportunity for career advancement and professional development
  • Flexible telecommuting from anywhere within the U.S.
  • Supportive and compassionate work environment
  • Recognition programs to reward performance
    What to Expect (Job Responsibilities):
  • Answer a high volume of calls from patients regarding billing questions and payment options
  • Process adjustments, refunds, and manage billing inquiries
  • Research and resolve complex billing issues and customer complaints
  • Maintain a tracking log of escalated patient correspondence and provide updates to leadership
  • Adhere to compliance and HIPAA regulations at all times
    What is Required (Qualifications):
  • High School Diploma or GED
  • 2+ years of customer service experience or experience in a medical office or healthcare setting
  • Familiarity with computer and Windows PC applications
  • Ability to train for the first six weeks, Monday - Friday, from 9:00 AM to 5:30 PM EST
  • Must be 18 years of age or older and able to work Monday - Friday, 11:30 AM - 8:00 PM EST
    How to Stand Out (Preferred Qualifications):
  • Prior healthcare experience
  • Bilingual fluency in English and Spanish
  • Experience with medical terminology
  • Knowledge of billing/finance and eligibility processes
  • Ability to simplify complex healthcare-related information for customers

#HealthcareServices #CustomerService #Telecommute #CareerOpportunity #CompetitivePay

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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