Senior Customer Service Representative - Healthcare/Medicare
UST HealthProof is looking for a Customer Service Representative III, reporting to the Customer Service Manager. The Customer Service Representative III is responsible for providing exceptional customer service to the UST customers via inbound Call Center Operations. Representative will mentor new call center agents and support the improvement of peers.
The Opportunity...
?Receive and respond to inbound phone calls for customer assistance.
?Respond to outbound phone call requests.
?Document all calls in ticketing and tracking systems.
?Respond to customer inquiries and provide data to customers within required time frames.
?Function as liaison between claims department and providers.
?Research customer claims in the primary payor systems.
?Ensure highest level of customer service on every call.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need:
?A full comprehensive understanding of the covered plan benefits
?Knowledge of physician practice and hospital coding, billing, and medical terminology
?Take escalated calls and issues as experience dictates
?Basic understanding of MS Office applications, especially Word and Excel
?3+ years? experience in a Healthcare Call Center operations, including Medicare / Medicare Advantage
?High school degree required
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Application Question(s):
? Do you have Customer Service software experience? Pls list
Experience:
? Healthcare Call center: 2 years (Required)
Shift availability:
? Day Shift (Preferred)
? Night Shift (Preferred)
Work Location: Remote
Similar Remote Jobs
Senior Customer Service Representative - Healthcare/Medicare
Posted on: 25-08-2024 00:00
Project Manager - Contact Center (Healthcare)
Posted on: 25-08-2024 00:00
Remote Chat Agent (No Experience Required)
Posted on: 25-08-2024 00:00
IT Support Specialist - Contract Role
Posted on: 25-08-2024 00:00
(Remote) Data Entry Jobs At Disney
Posted on: 25-08-2024 00:00
Overnight Part-time Dispatcher (Work from Home)
Posted on: 25-08-2024 00:00
Client Support Officer - Remote Work
Posted on: 25-08-2024 00:00
REMOTE - Call Center Service Representative
Posted on: 25-08-2024 00:00
Benefits Call Center Representative II (Remote)
Posted on: 25-08-2024 00:00
Office Technician - MLTC DATA ENTRY
Posted on: 25-08-2024 00:00
Front End Entry Level
Posted on: 13-11-2024 04:54
Social Media Comment Moderator
Posted on: 29-10-2024 05:42
Corporate Equipment Engineering Manager
Posted on: 31-01-2025 09:58
Research Analyst - DAYS - Work-From-Home Flexible
Posted on: 16-07-2024 18:39
Senior Data / ML Engineer
Posted on: 01-10-2024 00:00
Senior Social Media Specialist, College Sports
Posted on: 16-07-2024 18:57
Content Reviewer, Amazon
Posted on: 25-10-2024 07:23
Aetna Career Customer Service Rep - Work From Home
Posted on: 16-07-2024 19:01
Remote Delta Airlines Careers From Home(Entry Level / No Experience)
Posted on: 19-09-2024 00:00
Entry Level Walgreens Data Entry Remote ? Work At Home
Posted on: 23-01-2025 00:00