Senior Customer Service Representative - Healthcare/Medicare
UST HealthProof is looking for a Customer Service Representative III, reporting to the Customer Service Manager. The Customer Service Representative III is responsible for providing exceptional customer service to the UST customers via inbound Call Center Operations. Representative will mentor new call center agents and support the improvement of peers.
The Opportunity...
?Receive and respond to inbound phone calls for customer assistance.
?Respond to outbound phone call requests.
?Document all calls in ticketing and tracking systems.
?Respond to customer inquiries and provide data to customers within required time frames.
?Function as liaison between claims department and providers.
?Research customer claims in the primary payor systems.
?Ensure highest level of customer service on every call.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need:
?A full comprehensive understanding of the covered plan benefits
?Knowledge of physician practice and hospital coding, billing, and medical terminology
?Take escalated calls and issues as experience dictates
?Basic understanding of MS Office applications, especially Word and Excel
?3+ years? experience in a Healthcare Call Center operations, including Medicare / Medicare Advantage
?High school degree required
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Application Question(s):
? Do you have Customer Service software experience? Pls list
Experience:
? Healthcare Call center: 2 years (Required)
Shift availability:
? Day Shift (Preferred)
? Night Shift (Preferred)
Work Location: Remote
Similar Remote Jobs
Senior Customer Service Representative - Healthcare/Medicare
Posted on: 25-08-2024 00:00
Project Manager - Contact Center (Healthcare)
Posted on: 25-08-2024 00:00
Remote Chat Agent (No Experience Required)
Posted on: 25-08-2024 00:00
IT Support Specialist - Contract Role
Posted on: 25-08-2024 00:00
(Remote) Data Entry Jobs At Disney
Posted on: 25-08-2024 00:00
Overnight Part-time Dispatcher (Work from Home)
Posted on: 25-08-2024 00:00
Client Support Officer - Remote Work
Posted on: 25-08-2024 00:00
REMOTE - Call Center Service Representative
Posted on: 25-08-2024 00:00
Benefits Call Center Representative II (Remote)
Posted on: 25-08-2024 00:00
Office Technician - MLTC DATA ENTRY
Posted on: 25-08-2024 00:00
Customer Experience Specialist (INTERNATIONAL & FULLY REMOTE)
Posted on: 29-11-2024 08:27
Amazon Product Tester and Reviewer - Work Remotely
Posted on: 20-01-2025 00:00
Enterprise Account Executive UK
Posted on: 10-09-2024 00:00
Benelux(Dutch) Account Executive - Software sales - Fully remote
Posted on: 31-07-2024 19:11
Part Time Remote Data Entry Job (CVS Part Time) - Apply Now
Posted on: 01-07-2024 16:51
Disney Data Entry Clark - Entry Level /No Experience Jobs
Posted on: 15-07-2024 02:16
Product Marketing Manager Job at Verizon in Boston
Posted on: 28-01-2025 06:22
Manager, Operations, Research
Posted on: 27-09-2024 00:00
Etna Interactive is hiring: Paid Media Director (Remote) in Washington
Posted on: 05-01-2025 17:59
Chat Support Agent
Posted on: 07-08-2024 00:00