Seeking entry level virtual assistance for an Airbnb business - Contract to Hire

Remote, USA Full-time Posted 2025-03-14

Responsibilities
? Manage Airbnb listings, including updating listing information, pricing, and availability
? Respond to guest inquiries and communicate with guests throughout their stay...
? Coordinate check-in and check-out processes
? Handle any guest issues or complaints promptly and effectively
? Provide recommendations to guests for local activities, attractions, and restaurants
? Ensure that the Airbnb listings meet high standards of cleanliness and maintenance
? Monitor and manage guest reviews and ratings
? Disputing reviews with Airbnb through understanding and referencing their Review Policy
? Initiating and tracking claims and resolutions through AirCover, Resolution Center, or other coverage plans
? Financial reporting for clients monthly
? Invoicing clients and tracking invoices to make sure they are paid
? Communicate with cleaners to make sure properties are completed and pictures are provided, report all supplies needed to management
? Assisting in the continual growth of our business
? *Requirements**
? Clear & effective communicator speaking & writing in English
? Must be able to follow simple & detailed instructions
? Must have a flexible schedule
? Go getter & problem-solving work ethic
? Prior experience with Airbnb or other short term rental business preferred

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