Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Remote, USA Full-time Posted 2025-03-14

Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.

Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology... platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus.

Benefits

Apply Job!

Apply for the Job

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Similar Remote Jobs

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Sr. Integration Technical (SAP ABAP) SME

Recruiting Coordinator Needed - Full Time/Remote

Grocery Shopping UGC Reel in Walmart

Data Entry Specialist (Weekend Remote Position)

Work From Home Customer Service Assistant

Customer Service- Junior ( Remote )

Architect -- Secret clearance required (remote)

Remote Evening Shift Customer Support Representative

Director of Grants - Social Justice

Flexible Part-Time Occupational Therapist Position

[Hiring] Internet Search Evaluator @Welocalize

Apple At Home Advisor

TA Lead, Global Rheumatology Pipeline (Remote)

Remote Pharmacy tech/ CPhT/CMS/MEDICARE Part D

Part Time Merchandiser

Senior Analyst - New Product Governance and M&A

Staff Data Engineer (Requiring API, Microservices, and Python)

Teleperformance Customer Service Representative - Work from Home

Mgr Customer Development - Costco - open to remote