Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Remote, USA
Full-time
Posted 2025-03-16
Description: ? Supervise a team of Scheduling Operations Associates during weekend shifts. ? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately. ? Monitor team performance, coach SOAs, and ensure adherence to quality standards. ? Handle escalations from clients and caregivers. ? Support caregivers and agencies in filling shifts on short notice. ? Utilize multiple software systems to track cases and communicate effectively. ? Prepare handoff reports for end-of-shift transitions. Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus. Benefits:
Similar Remote Jobs
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Posted on: 31-01-2025 09:59
State Certified Educators- Work From Home!
Posted on: 31-01-2025 09:59
Tests Amazon Products Online For Cash
Posted on: 31-01-2025 09:59
Office Receptionist - Evenings & Weekends
Posted on: 31-01-2025 09:59
Staff Accountant - Full Service Bookkeeper
Posted on: 31-01-2025 09:59
Remote Entry-Level Live Chat Sales Specialist
Posted on: 31-01-2025 09:59
Virtual Chat Support Consultant ? Entry-Level
Posted on: 31-01-2025 09:59
Software Engineer / W2 / Remote
Posted on: 31-01-2025 09:59
Client Service Rep - Entry level
Posted on: 31-01-2025 09:59
Inbound Sales Representative ($1,000 Completion Bonus)
Posted on: 31-01-2025 09:59
Entry Level Sales Representative
Posted on: 05-12-2024 05:15
Home-Based Product Tester (No Experience Required)- Full-Time/Part-Time, $25/hr-45/hr - Remote | WFH at Get It Recruit - Administrative Fort Worth, TX
Posted on: 15-12-2024 15:03
Remote Data Entry Clerk | WFH Opportunity
Posted on: 19-12-2024 18:04
Order Processing Associate Part-time (Remote, based in Nashville)
Posted on: 26-11-2024 06:19
Guest Services Assistant (virtual)
Posted on: 02-12-2024 03:10
Pricing & Monetization Strategy Consultant for Marketplace App (Apple expertise mandatory)
Posted on: 27-08-2024 00:00
Work at Home Live Chat Specialist ? Remote, No Experience Needed
Posted on: 28-08-2024 00:00
Retail Sales Associate - Part-time
Posted on: 26-12-2024 06:11
Facebook Virtual Assistant Customer Service Remote and Part-Time Jobs - Hiring Now
Posted on: 28-01-2025 06:22
Senior Navigation Engineer
Posted on: 24-09-2024 00:00