Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Remote, USA Full-time Posted 2025-03-16

Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.

Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus.

Benefits:

Apply for the Job

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Similar Remote Jobs

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

State Certified Educators- Work From Home!

Office Receptionist - Evenings & Weekends

Flexible Sales Role ? Work Anywhere

Inbound Sales Representative ($1,000 Completion Bonus)

No Experience Chat Support Specialist (Remote)

Online Teachers Needed - (Remote) Jobs

Recruiting Coordinator Needed - Full Time/Remote

Flexible Remote Chat Operator ? Part-Time

(Part-Time) Walmart Data Entry Remote Jobs

-Remote Non-Captive Life Insurance Agent, Newest Technology, Great PT/FT Income

Yelp Remote Jobs (Entry Level) $26/Hour

Customer Service Call Center Agent

Entry-Level Remote Jobs - No Experience Necessary, Earn $25-$35/Hour

Inbound Call Center Agent - Remote

Data Entry Clerk (Remote)

Entry Level Software Engineer (Remote)

Remote Evening Neuroradiologist-Columbus Radiology

Content Moderator

Remote Part-Time Accountant