Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Remote, USA Full-time Posted 2025-03-16

Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.

Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus.

Benefits:

Apply Job!

Apply for the Job

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Similar Remote Jobs

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Entry Level Positions - Immediate Openings

Remote Data Entry Work From Home

Hiring Now: Virtual Special Education Support

Remote LCSW for Private Practice Support

Real Estate Dispo - no experience!

Fedex Entry-Level Remote Jobs (No Experience)

Entry Level Customer Service ? Remote

Tamil Transcriptionist Work From Home Internship

Flexible Part-Time Job Opportunities: Apply Now!

Customer Service Specialist - Phone/Chat/Email/Social

UM Nurse Consultant (Remote)

Customer Engineer III, Security, Google Cloud

Remote Job At Home Google $28/Hour

Customer Service Representative Work from Home

Remote Sales Representative

REMOTE Customer Care Manager

Retail Sales Associate Part Time

Premium Cruise & Custom Vacation Consultant - Travel & Lifestyle Services

Business Property Appraiser