Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.
Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus.
Benefits:
Similar Remote Jobs
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Posted on: 19-11-2024 06:07
Entry Level Positions - Immediate Openings
Posted on: 19-11-2024 06:07
Remote Data Entry Work From Home
Posted on: 19-11-2024 06:07
Hiring Now: Virtual Special Education Support
Posted on: 19-11-2024 06:07
Remote LCSW for Private Practice Support
Posted on: 19-11-2024 06:07
Real Estate Dispo - no experience!
Posted on: 19-11-2024 06:07
Fedex Entry-Level Remote Jobs (No Experience)
Posted on: 19-11-2024 06:07
Entry Level Customer Service ? Remote
Posted on: 19-11-2024 06:07
Tamil Transcriptionist Work From Home Internship
Posted on: 19-11-2024 06:07
Flexible Part-Time Job Opportunities: Apply Now!
Posted on: 19-11-2024 06:07
Auto Technician - Entry Level
Posted on: 20-11-2024 13:46
Remote Customer Service Representative ? Product Testing
Posted on: 31-01-2025 10:00
Practitioner Campaign Associate (Seasonal - Remote, $15/hour)
Posted on: 27-08-2024 00:00
Customer Chat Support Specialist (Remote| No Experience Needed)
Posted on: 30-09-2024 00:00
[Remote Part-time jobs] Disney Virtual Assistant Jobs - WFH (Apply Now)
Posted on: 20-11-2024 13:46
User Experience (UX) Designer
Posted on: 16-07-2024 18:42
Apple Part-Time Home Advisor: Remote Tech Support Opportunity
Posted on: 03-09-2024 00:00
Amazon online jobs work from home no experience
Posted on: 23-01-2025 00:00
Customer Service Reps - Live Chat FULLY REMOTE
Posted on: 20-01-2025 00:00
Customer Service Loader
Posted on: 06-11-2024 04:54