SaaS Onboarding & Implementation Specialist (FULLY REMOTE)
Remote, USA
Full-time
Posted 2025-03-16
Description: ? Be the first point of contact after a new customer enrolls in product trial; answering any immediate questions and establishing positive customer relationships ? Serve as a trusted advisor and platform expert who helps new users navigate through WhatConverts; hosting onboarding calls and support sessions as necessary ? Conduct onboarding calls with new customers that are engaging, purposeful, and effective ? Perform product demonstrations for customers who enroll in a product trial period organically ? Conduct analytical review of usage for customers in trial; ensuring their accounts are healthy and the customer is gaining max benefit from the WhatConverts product before making financial commitment ? Work closely with both Support Team and Sales Team; including providing assistance in responding to incoming support requests and/or sales inquiries ? Be a dynamic problem solver, a multi-tasking extraordinaire, and a key contributor to our success ? Be a team player who... embraces our company values of Innovation, Integrity, and Initiative Requirements: ? Must be located in EST time zone to qualify ? 2+ years of experience in a combination of corporate onboarding and technical support roles, previous SaaS experience is required ? 2+ years of experience working with a modern frontend stack (JS, React, etc.), preferred ? Strong knowledge of Google Analytics, or similar web analytics experience ? Must have prior hands-on experience working within a CRM ? A willingness to learn new things as our company grows ? Strong written and verbal communication skills ? Ability to analyze problems, develop and execute creative, customer-focused solutions ? Demonstrated ability to quickly learn SaaS software and become an expert in its functionality ? Strong time management and data organization skills ? Previous experience in a sales related role preferred, but not required Benefits: ? Remote first company - we believe in breaking down barriers of bureaucracy and empowering our remote team members to work agilely to accomplish more in a shorter amount of time. ? Immediate impact - the moment you join our team we hand you the reins to work on projects independently and make a direct impact. ? Health/Wellness - we offer a variety of premium medical insurance plans, as well as dental and vision insurance - making sure you have access to the coverage that works best for you. WhatConverts covers 100% of the premium cost for individual employee coverage under selected base plans, as well as the full cost of employee Life/LTD/STD insurance coverage. ? Employee support - we provide an Employee Assistance Program (EAP) that offers counseling, legal, debt management, and travel assistance services free of cost to our employees. ? Time off - in addition to paid holidays, WhatConverts offers both flexible time off and competitive PTO plans that continue to offer greater rewards to long-term employees. ? Diversity and inclusion - our workplace is positive, supportive, and inclusive and we ask all new hires to bring that same approach
Similar Remote Jobs
SaaS Onboarding & Implementation Specialist (FULLY REMOTE)
Posted on: 16-07-2024 18:50
Sales and Marketing Manager - Midwest Central (Remote)
Posted on: 16-07-2024 18:50
Sales Development Representative (SDR)
Posted on: 16-07-2024 18:50
Sales Representative
Posted on: 16-07-2024 18:50
Sales Representative
Posted on: 16-07-2024 18:50
Sales Representative - 1800000
Posted on: 16-07-2024 18:50
Senior Academic Advisor for Art and Art History
Posted on: 16-07-2024 18:50
Senior Business Analyst - CAHPS - Remote
Posted on: 16-07-2024 18:50
Senior Clinical Research Associate
Posted on: 16-07-2024 18:50
Senior Data Analyst (Remote)
Posted on: 16-07-2024 18:50
Immediate Opening: Remote Customer Service Representative with Competitive Pay
Posted on: 20-11-2024 13:46
Systems Analyst Associate - Remote (3rd Shift) with Security Clearance Required
Posted on: 06-10-2024 00:00
BARISTA (FULL TIME)
Posted on: 31-01-2025 09:57
CVS Data Entry (Remote, Jobs) $23/Hour ? Work From Home
Posted on: 10-09-2024 00:00
American Express Remote Jobs (Data Entry)
Posted on: 11-08-2024 00:00
Amazon Delivery Driver
Posted on: 06-12-2024 05:59
Amex Is Hiring Digital Marketing Assistant
Posted on: 20-01-2025 00:00
Media Strategy and Planning Manager - CVS Media Exchange (CMX)
Posted on: 14-02-2025 07:18
Junior Forms Data Entry
Posted on: 11-11-2024 03:51
Part Time Telephone Meeting Setter Financial Industry
Posted on: 01-10-2024 00:00