(Remote/No Experience) Amazon Entry Level Live Chat Support
Remote, USA
Full-time
Posted 2025-03-14
Position Overview:
Critical Power Group (CPG) is seeking a skilled and enthusiastic Customer Interaction Specialist ? Live Chat (Remote) to engage with clients through our online chat platform. You will serve as the first point of contact, providing prompt and accurate information, resolving inquiries, and delivering an exceptional customer experience. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and has a passion for helping others.Key Responsibilities:? Respond to customer inquiries via live chat, delivering real-time assistance and accurate solutions? Provide detailed product and service information, guiding customers in selecting solutions tailored to their needs? Resolve customer issues promptly or escalate them to the appropriate internal team for further support? Maintain a friendly and professional tone during all customer interactions, ensuring a positive experience? Log customer interactions and maintain up-to-date records in the CRM system? Manage multiple live chat sessions simultaneously while maintaining high-quality service? Assist in the development of FAQs, support guides, and other resources to enhance customer self-service options? Monitor chat metrics and customer feedback, suggesting improvements to processes and tools? Stay informed about CPG?s products, services, and industry trends to provide the most relevant assistance? Work collaboratively with other departments to resolve complex customer needsQualifications:? High school diploma or equivalent required; bachelor?s degree preferred? 2+ years of experience in customer service, preferably in live chat or online support? Strong written communication skills with impeccable grammar and attention to detail? Proficiency in live chat platforms and CRM tools (e.g., Zendesk, Salesforce)? Ability to handle multiple tasks and prioritize effectively in a fast-paced environment? A problem-solving mindset with a focus on delivering timely and accurate solutions? Familiarity with power systems or data center environments is a plus? Self-motivated, with the ability to work independently and as part of a remote teamCompensation:? Base Salary: $40,000 - $55,000 annually (depending on experience and qualifications)? Benefits: Comprehensive benefits package, including health insurance, retirement plans, paid time off, and opportunities for professional growthLocation: Fully Remote (Available to work during standard business hours in the Mid-Atlantic Region)Employment Type: Full-TimePowered by JazzHR0OHSlDmL1Q
Similar Remote Jobs
(Remote/No Experience) Amazon Entry Level Live Chat Support
Posted on: 16-01-2025 19:16
Remote Senior Project Scheduler | Flexible WFH Opportunity
Posted on: 16-01-2025 19:16
Social Media Moderator ? Facebook (Part-Time Remote Job)
Posted on: 16-01-2025 19:16
Customer Support Specialist - Live Chat and Email
Posted on: 16-01-2025 19:16
(Online Remote Jobs) Teleperformance Work From Home -$29/H
Posted on: 16-01-2025 19:16
Product Manager - Clinical Data ( Remote )
Posted on: 16-01-2025 19:16
Euless - Public Service Officer (Jailer) - Full-Time
Posted on: 16-01-2025 19:16
Lead Generation Specialist, Distance Learning Higher Education (Remote)
Posted on: 16-01-2025 19:16
Fedex Data Entry Remote Jobs ? Experience Indeed
Posted on: 16-01-2025 19:16
Full Time Night RN for Residential Group Home
Posted on: 16-01-2025 19:16
Software Engineer, Design Infrastructure (iOS)
Posted on: 20-01-2025 06:20
Customer Service Chat Jobs - No Experience Needed, Beginner-Friendly Roles at $25-$35/Hour
Posted on: 04-02-2025 19:22
HOURLY - Lifeguard/WSI
Posted on: 25-11-2024 05:19
Amazon Data Entry Jobs - United States - No Experience Needed
Posted on: 23-01-2025 00:00
Data specialist remote
Posted on: 16-07-2024 19:00
(Work From Home) Walmart Data Entry Remote Job
Posted on: 16-07-2024 18:47
Disney Careers Part Time Jobs $25/Hour
Posted on: 27-08-2024 00:00
Jobs At Delta Remote Carerr
Posted on: 12-09-2024 00:00
Online Digital Account Manager
Posted on: 25-11-2024 05:20
Entry Level Service Technician (No Experience Required)
Posted on: 09-10-2024 00:00