REMOTE LIVE CHAT SPECIALIST(ENTRY LEVEL)

Remote, USA Full-time Posted 2025-03-14

Engage with clients through live chat, addressing their inquiries and concerns in a timely and professional manner
Provide accurate and detailed information about our services, products, and company policies
Troubleshoot technical issues and provide appropriate solutions
Collaborate with other team members to resolve complex customer issues
Maintain a high level of customer satisfaction by building rapport and providing excellent service
Keep detailed records of customer interactions and transactions
Continuously improve customer service skills and knowledge of the construction industry
High school diploma or equivalent
Previous customer service experience is preferred but not required
Excellent written and verbal communication skills
Strong problem-solving and critical thinking abilities
Ability to multitask and work in a fast-paced environment
Basic knowledge of construction terminology is a plus
Proficient in using live chat software and other computer applications
Must have a reliable internet connection and a quiet workspace at home
Opportunity to gain experience in the construction industry
Work from the comfort of your own home
Competitive salary and benefits package
Ongoing training and development opportunities
Supportive and collaborative team environment