Remote Live Chat Agent

Remote, USA Full-time Posted 2025-03-14

This a Full Remote job, the offer is available from: United States

Key Responsibilities...
? Handling customer queries on Web Chat, E-mails and Social Media
? Educate current and potential customers with product and service information
? Maintain accurate customer records
? Identify and escalate priority issues to the Team Leader and Ops Team
? Actively participate in team meetings

Key Performance Indicators:
? Handle all queries in a polite, professional manner
? Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
? Educate customers on services and processes
? Escalate any issues to the Team Leader
? Achieve agreed KPIs and Objectives
? Adhere strictly to shift schedules
? Adhere to laid down internal policies, procedures and processes
? Work collaboratively with the team

Qualifications
? A Bachelors degree from any stream if a Fresher
? Minimum HSC with a minimum of 1 year of relevant experience
? Passionate about customer care
? Good typing skill
? Fluent in written and spoken English
? Able to work well under pressure and under minimum supervision
? A fast learner who is able to work with set targets
? Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

Additional Information
? IT Asset provided
? 5 Days working
? Health and vision Insurance
? Annual Bonus
? Night Shift Allowance
? Overtime Payment
? Referral Hire Bonus
? Team Outings
? Education allowance (Training courses, Udemy, Coursera, etc.)
? Job Location: Remote

This offer from 'Jiffy Lube International' has been enriched by Jobgether.com and got a 78% flex score

Apply Job!

Similar Remote Jobs

Remote Live Chat Agent

Posted on: 14-11-2024 08:01

Apple Remote Job(Data Entry)

Posted on: 14-11-2024 08:01

Data Analyst Specialist (REMOTE)

Posted on: 14-11-2024 08:01

Lead Java Developer CLM

Posted on: 14-11-2024 08:01

Client Engagement Associate (Remote)

Posted on: 14-11-2024 08:01

Virtual Cruise Reservationist/Entry Level

Posted on: 14-11-2024 08:01

Shipping and Receiving Clerk

Posted on: 14-11-2024 08:01

Home-Based Office Assistant (Remote)

Posted on: 14-11-2024 08:01

Entry Level Marketing Assistant

Posted on: 14-11-2024 08:01

Remote Data Entry Specialist

Posted on: 14-11-2024 08:01

Customer Service Rep I- PFS Remote

Posted on: 14-10-2024 04:22

Live Chat Support Specialist

Posted on: 13-09-2024 00:00

Senior Manager - Digital Product Management

Posted on: 29-10-2024 05:42

Postal Logistics Associate

Posted on: 05-12-2024 05:15

Full-time Remote Bookkeeper

Posted on: 16-07-2024 18:35

Outbound SDR (Cold Email)

Posted on: 11-01-2025 15:33

Google Cloud Architect

Posted on: 22-10-2024 05:24

Data Entry Specialist – Remote

Posted on: 19-09-2024 00:00