Remote Live Chat Agent
This a Full Remote job, the offer is available from: United States
Key Responsibilities...
? Handling customer queries on Web Chat, E-mails and Social Media
? Educate current and potential customers with product and service information
? Maintain accurate customer records
? Identify and escalate priority issues to the Team Leader and Ops Team
? Actively participate in team meetings
Key Performance Indicators:
? Handle all queries in a polite, professional manner
? Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
? Educate customers on services and processes
? Escalate any issues to the Team Leader
? Achieve agreed KPIs and Objectives
? Adhere strictly to shift schedules
? Adhere to laid down internal policies, procedures and processes
? Work collaboratively with the team
Qualifications
? A Bachelors degree from any stream if a Fresher
? Minimum HSC with a minimum of 1 year of relevant experience
? Passionate about customer care
? Good typing skill
? Fluent in written and spoken English
? Able to work well under pressure and under minimum supervision
? A fast learner who is able to work with set targets
? Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information
? IT Asset provided
? 5 Days working
? Health and vision Insurance
? Annual Bonus
? Night Shift Allowance
? Overtime Payment
? Referral Hire Bonus
? Team Outings
? Education allowance (Training courses, Udemy, Coursera, etc.)
? Job Location: Remote
This offer from 'Jiffy Lube International' has been enriched by Jobgether.com and got a 78% flex score
Similar Remote Jobs
Remote Live Chat Agent
Posted on: 14-11-2024 08:01
Apple Remote Job(Data Entry)
Posted on: 14-11-2024 08:01
Data Analyst Specialist (REMOTE)
Posted on: 14-11-2024 08:01
Lead Java Developer CLM
Posted on: 14-11-2024 08:01
Client Engagement Associate (Remote)
Posted on: 14-11-2024 08:01
Virtual Cruise Reservationist/Entry Level
Posted on: 14-11-2024 08:01
Shipping and Receiving Clerk
Posted on: 14-11-2024 08:01
Home-Based Office Assistant (Remote)
Posted on: 14-11-2024 08:01
Entry Level Marketing Assistant
Posted on: 14-11-2024 08:01
Remote Data Entry Specialist
Posted on: 14-11-2024 08:01
Sr Developer, IT Applications (Cloud)
Posted on: 23-11-2024 06:30
Contact Center Administrator (Amazon Connect) On-Site in Dallas, TX in DaBella (job Id: 1691299831)
Posted on: 20-11-2024 13:46
Call Center Specialist (Part-Time – Flexible)
Posted on: 12-09-2024 00:00
Flight Cabin Crew Member
Posted on: 19-09-2024 00:00
Virtual assistant
Posted on: 16-07-2024 18:38
Analyst - Member Communications Operations - Work From Home
Posted on: 16-07-2024 18:55
Entry-Level Web Chat Jobs Flexible Hours $25-$35/hr
Posted on: 10-10-2024 00:00
Customer Support Manager (Blended)
Posted on: 03-01-2025 07:35
Senior Systems Engineer (Remote)
Posted on: 31-01-2025 09:58
Accounting Manager
Posted on: 16-07-2024 18:55