Remote Legal Receptionist

• *Summary Description**
We are a well-established law firm located in Charleston, SC, specializing in personal injury, mass tort, and criminal defense cases. Our commitment to delivering exceptional client service drives everything we do. We are currently seeking a dedicated Remote Phone Call Receptionist who is passionate about client care and willing to be integral to our dynamic team. In this... role, you?ll be responsible for answering incoming client calls, providing accurate assistance, and maintaining confidentiality, all from the comfort of your home office.? *Compensation and Benefits**
• **Employment Type:** Full-time
• **Salary:** $18-$20 per hour
• **Hours:** 40 hours per week
• **Working Hours:** Monday to Friday, 9:30 AM - 6:30 PM EST with a 1-hour lunch break and two 15-minute breaks
• **Benefits:**
• Paid time off
• Health insurance coverage
• 401(k) retirement plan with matching contributions up to 4%
? *Why You Should Apply for This Position Today**Join our supportive work environment and make a positive impact on the lives of clients who rely on our services during challenging times. This position offers competitive pay, a comprehensive benefits package, and opportunities for professional growth and development. Become part of a team that truly values your contributions and fosters a culture of collaboration and excellence.? *Skills**
• Exceptional verbal and written communication skills
• Strong organizational abilities and attention to detail
• Comfort in handling a high volume of calls in a fast-paced environment
• Proficiency with office software applications, including Microsoft Office Suite
• Familiarity with phone systems and call management technologies
• Strong problem-solving skills and the ability to multitask effectively
• Client-focused mindset with a commitment to confidentiality
? *Responsibilities**
• Answer incoming calls from clients with empathy and professionalism
• Provide accurate information and assistance regarding clients' cases
• Maintain strict confidentiality and comply with regulations concerning sensitive information
• Record and relay messages promptly to the appropriate legal team members
• Ensure high client satisfaction by addressing inquiries and concerns efficiently
• Assist with general administrative tasks supporting the legal team
• Keep accurate records of client interactions and transactions
? *Qualifications**
• Previous customer service experience in legal, medical, or insurance settings preferred
• Familiarity with regulations and best practices for handling sensitive information
• Proven ability to work effectively in a remote setup with a well-equipped home office
• Excellent interpersonal skills and a positive attitude
? *Similar Occupations / Job Titles that Would Be a Great Fit for This Role**
• Legal Assistant
• Client Services Representative
• Call Center Specialist
• Customer Service Representative
• Administrative Support Associate
? *Education Requirements**
• High school diploma or equivalent required
• Preferred: Associate's or Bachelor's degree in a relevant field (e.g., business, communications, or legal studies)
? *Education Requirements Credential Category**
• High School Diploma or GED
• Higher education credentials (if applicable)
? *Experience Requirements**
• Minimum of 1-2 years of experience in customer service, particularly in a legal, medical, or insurance context
• Proven track record of delivering exceptional service in a remote work environment
? *Why Work in Charleston, SC?**Charleston is renowned for its rich history, stunning architecture, and vibrant cultural scene. Living and working in Charleston means you?ll enjoy a blend of Southern hospitality and modern convenience. The city?s flourishing economy provides a variety of career opportunities and a desirable work-life balance. With beautiful parks, beaches, and a community known for its friendliness, Charleston is an attractive place to grow both personally and professionally. Take advantage of Charleston's historic charm, warm climate, and local cuisine while making a meaningful contribution to our team

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