Remote Healthcare Call Center Specialist | WFH
Job Overview
Join our dedicated team as a Call Center Healthcare Specialist, where your passion for supporting veterans will play a crucial role in enhancing their healthcare experiences. In this fully remote position, you will be instrumental in assisting veterans with their medical and behavioral health inquiries, ensuring seamless access to vital services.
Key Responsibilities
? Provide exemplary customer service while addressing veterans? queries regarding care authorizations, provider options, claims, and other healthcare-related matters.
? Manage both inbound and outbound communications with a focus on empathy and efficiency, ensuring issues are resolved or escalated appropriately.
? Coordinate the scheduling of medical appointments, ensuring timely access to necessary care for veterans.
? Conduct thorough research to resolve discrepancies and maintain accurate documentation of all interactions within our systems.
? Utilize provided technology and tools effectively to support veterans in navigating their healthcare journey.
? Collaborate with colleagues to meet service goals and undertake additional responsibilities as required.
Required Skills
? Proficient in Microsoft Office and adept at internet navigation.
? Strong communication and problem-solving abilities.
? Experience in handling chat messaging within a contact center environment is highly desirable.
Qualifications
? High school diploma or GED.
? Minimum of 1 year in a call center setting.
? At least 1 year of customer service experience with a focus on performance metrics.
? 1 year of experience in the healthcare sector with a solid understanding of health services.
? Military experience or a background in veteran service is advantageous.
Career Growth Opportunities
We empower our employees with comprehensive training and support, facilitating professional development and fostering opportunities for advancement within the organization. Starting as a contractor paves the way to long-term career possibilities.
Company Culture And Values
We pride ourselves on fostering a collaborative and respectful work environment where each team member is valued. Our commitment to empathy, especially toward the veteran community, is reflected in our everyday interactions.
Compensation And Benefits
? Temp-to-hire opportunity with potential for long-term employment.
? 5 weeks of paid training to ensure you succeed in your role.
? All necessary computer equipment provided.
? Flexible shift options between 7:00 AM and 6:00 PM (Alaska Time) to promote work-life balance.
Join a team that values your expertise and supports your professional growth while making a significant difference in the lives of veterans. Apply today to be part of a mission-driven organization dedicated to serving those who have served us.
Employment Type: Full-Time
Similar Remote Jobs
Remote Healthcare Call Center Specialist | WFH
Posted on: 30-11-2024 09:46
Full time / Data Entry Assistant (Remote)
Posted on: 30-11-2024 09:46
Remote Administrative Assistant | Work from Home
Posted on: 30-11-2024 09:46
Product Manager - Product Led Growth Services
Posted on: 30-11-2024 09:46
Pharmacy Technician - Work From Home Idaho
Posted on: 30-11-2024 09:46
College Student - Upcycling, Reselling & Thrifting
Posted on: 30-11-2024 09:46
JD Associate - Southern Boulevard, Bronx, NY
Posted on: 30-11-2024 09:46
Retail Store Associates and Stockers - 1742
Posted on: 30-11-2024 09:46
RN Operating Room - $2,120 per week
Posted on: 30-11-2024 09:46
Production Shift Supervisor - 3rd Shift (10pm-7am)
Posted on: 30-11-2024 09:46
Disney Jobs From Home, Disney Part Time Jobs $30/Hour ? MySmartPros
Posted on: 20-01-2025 00:00
Call Center Rep, Guest Service Call Ctr (Lake Buena Vista FL) FT Bench
Posted on: 27-08-2024 00:00
Delta Live Chat Agent (Remote Jobs) – Flexible Schedule
Posted on: 12-09-2024 00:00
Editorial and Social Media Content Assistant
Posted on: 30-09-2024 00:00
Manager, Social Insights (Disney Branded Television)
Posted on: 05-01-2025 17:58
Remote Project Manager (AZ)
Posted on: 22-10-2024 05:25
Exec/Admin Assistant - US Consumer Digital Technology (USCDT) Cross Platform Delivery
Posted on: 11-08-2024 00:00
Security Consultant, Google Cloud Professional Services
Posted on: 09-08-2024 00:00
Administrative Data Entry Assistant
Posted on: 30-10-2024 05:35
Work From Home Delta Airlines Customer Services Jobs for Teens
Posted on: 29-09-2024 00:00