Remote Customer Support Representative

Job Description:

MetLife is seeking a Remote Customer Support Representative to join our team in Philadelphia, Pennsylvania. This part-time position is perfect for entry-level individuals who are looking to gain experience in the insurance industry. As a Remote Customer Support Representative, you will be responsible for providing exceptional customer service to our clients through various... communication channels.

Responsibilities:
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide accurate information about MetLife products and services
• Process customer requests, such as policy changes and claims
• Collaborate with other departments to ensure customer satisfaction
• Maintain detailed records of customer interactions and transactions
• Meet or exceed customer service goals and targets

Requirements:
• High school diploma or equivalent
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Resilient and driven personality traits
• Soft skills in negotiation and analysis
• No prior experience required

Benefits:
• Gym membership
• Travel opportunities
• Life insurance coverage

Working Environment:
At MetLife, we strive to cultivate a sense of ownership and responsibility at every level. We value teamwork, collaboration, and continuous improvement. As a Remote Customer Support Representative, you will have the opportunity to grow and develop your skills in a supportive and inclusive environment.

Deadline to Apply: September 16, 2024

Equal Opportunity Statement:
MetLife is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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